Outlook 365 - the New Contact Group button is greyed out and I can't create a group

Article
2016-02-01

Question

_{Monday, February 1, 2016 10:24 PM}

How can I turn this feature on? I have a PC running Windows 10. When I moved my contacts over from my previous version of Outlook, all the groups were lost and now I cannot create new ones because the feature is greyed out. I don't have a MAC. All of the help seems to be geared around solving MAC problems. I have a PC, not a MAC.

Thanks for your help!

Bernie

All replies (3)

_{Tuesday, February 2, 2016 3:27 AM ✅Answered}

Hi Bernie,

Are you using an Exchange ActiveSync account? If so, I'm afraid Contact Group is not supported by Exchange ActiveSync protocol. To check your email account type, you can go to File > Account Settings > Account Setting and look at the Type column.

Regards,

Steve Fan
TechNet Community Support

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_{Tuesday, February 2, 2016 3:06 PM}

Steve,

Thank you for getting back to me. Yes, I have an Exchange ActiveSync account. So that explains it. Hopefully MS will eventually create a fix. I really liked that feature in past versions.

Best,

Bernie

_{Wednesday, February 3, 2016 1:22 AM}

Thank you for the confirmation, Bernie.

Microsoft is creating a "fix". Microsoft is moving Outlook.com to Office 365 Exchange Online. After that, I think you may be able to use Contact Group. See:

https://blogs.office.com/2015/05/21/new-ways-to-get-more-done-in-outlook-com/