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Knowledge Article - Error - 401 Unauthorized

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Sunday, April 22, 2012 11:23 PM

Hi,

When I click on a knowledge article that is assigned to a service offering I receive the following error:

Can anyone suggest what I need to do to display it correctly?

Thanks.

All replies (9)

Tuesday, April 24, 2012 7:17 AM ✅Answered | 1 vote

We ended up submitting a break fix case direct with Microsoft. They were able to pinpoint the problem.

Here is the solution for anyone else experiencing the same issue:

I have checked the IIS log, here are the items we found here.

2012-04-24 00:43:54 192.168.1.44 GET /ContentHost/ClientBin/KnowledgeArticleViewer.aspx ArticleId=06cc33ce-7871-fbb6-861c-8d8f4ff7658b 444 - 192.168.1.222 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 1 2148074254 1475
2012-04-24 00:44:00 192.168.1.44 POST /ServiceHost/Services/DataAccessService.svc - 444 - 192.168.1.44 - 401 2 5 1395
2012-04-24 00:44:00 192.168.1.44 POST /ServiceHost/Services/DataAccessService.svc - 444 - 192.168.1.44 - 401 1 3221225581 2
2012-04-24 00:44:00 192.168.1.44 GET /ContentHost/ClientBin/KnowledgeArticleViewer.aspx ArticleId=06cc33ce-7871-fbb6-861c-8d8f4ff7658b 444 INTERNAL\rpaul 192.168.1.222 Mozilla/4.0+(compatible;+MSIE+7.0;+Windows+NT+6.1;+WOW64;+Trident/5.0;+SLCC2;+.NET+CLR+2.0.50727;+.NET+CLR+3.5.30729;+.NET+CLR+3.0.30729;+Media+Center+PC+6.0;+.NET4.0C;+InfoPath.3;+.NET4.0E;+MS-RTC+EA+2) 500 0 0 1872

We can see the 401.1 error in the IIS log, while the 3221225581 has the following meaning.

*  STATUS_LOGON_FAILURE                                          ntstatus.h*

# The attempted logon is invalid. This is either due to a bad username or authentication information.

Based on our experience, we need to disable the loopback setting on the Service Manager portal machine.

  1. Start Registry Editor (Regedt32.exe).
    1. Locate and click the following key in the registry:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\LanmanServer\Parameters

  1. On the Edit menu, click Add Value, and then add the following registry value:

Value name: DisableStrictNameChecking
Data type: DWORD (32-bit) Value.
Radix: Decimal
Value: 1

  1. In Registry Editor, locate and then click the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa

  1. Right-click Lsa, point to New, and then click DWORD (32-bit) Value.
  2. Type DisableLoopbackCheck, and then press ENTER.
  3. Right-click DisableLoopbackCheck, and then click Modify.
  4. In the Value data box, type 1, and then click OK.
  5. Quit Registry Editor, and then restart your computer.

After the above action and the machine reboot, please check whether the same problem is still there, if yes, we’ll schedule a live meeting to check the issue online together. The next action plan would be:

  1. Capture the IIS request filter trace
  2. Capture the w3wp.exe dump for the further analysis.

Thanks all for their attempt to help with this problem.

Monday, April 23, 2012 1:15 PM

Hi,

If I can remember correctly, you will need to add an alternative access mapping in SharePoint in order to get this to work. What URL to you use to access the SSP?

Regards
//Anders

Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

Monday, April 23, 2012 1:27 PM

I didn't remember correctly :P

You should edit the Web.config file that are placed in C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost. At the bottom of the file there should be the URL to your SSP. Change the name so it's written with FQDN. (In my case I edited it from https://SRV011:443/ContentHost to https://SRV011.scsm.se:443/ContentHost)

Edit: Wrote a blogpost about this http://www.scsm.se/?p=835

Regards
//Anders

Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

Monday, April 23, 2012 6:25 PM

Hi Anders,

Yes I use a different name other than the computer name to connect to the service manager web portal.

My SCSM 2012 is configured as follows:

I have 3 servers:

1. Service Manager 2012 + SharePoint Foundations +Web Portal + Web Content is all running on the one server.

2.  Data warehouse is running on a seperate server.

3.  SQL Databases are on a seperate server

On server one, in IIS:

Web Portal is using https://itservicedesk.domain.com:443

Web Content is using https://itservicedesk.domain.com:444

These are the areas I have modifed the FQDN name so far:

1. DNS - I have created an A record pointing to the new name that I would like to access the web portal on. In my case https://itservicedesk.domain.com

2. SharePoint Foundations AAM (Alternate Access Mappings) - I have modified the name in the central administrator to use the same name as my DNS A record.

3. Certificate - I am using a 3rd party wildcard certificate (*.domain.com) and have imported this via IIS. Then I changed the binding on both the web portal and web content site to use this certificate.

4. Web Content IIS Application Setting - In IIS I have modified the web content\content host application setting "ContentHostAbsoluteUri", and change the value to https://itservicedesk.domain.com:444/ContentHost

5. Web Portal IIS Application Setting - In IIS I have modified the web portal site application setting "SMPortal_WebContentServer_URL", and changed the value to https://itservicedesk.domain.com444/ContentHost/ClientBin/

6. Web.conf - I have modified the web.conf file in location C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost to https://itservicedesk.domain.com:444/ContentHost

I am still receiving the error when I try to view a knowledge article from a service offering within the web portal. Everything else seems to work correctly.

Any ideas what I migh be doing wrong here?

Thanks

Monday, April 23, 2012 6:39 PM

Hmm, seems like you've edited everything :S

What does the log say?
http://blogs.technet.com/b/servicemanager/archive/2012/01/20/troubleshooting-self-service-portal-issues-in-scsm-2012-your-request-could-not-be-submitted.aspx

Regards
//Anders

Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

Monday, April 23, 2012 6:43 PM

Sounds like a Kerberos problem. Check all your spn records and other kerberos troubleshooting steps.

Error raised from any computer?

http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com

Monday, April 23, 2012 6:47 PM

Hmm, seems like you've edited everything :S

What does the log say?
http://blogs.technet.com/b/servicemanager/archive/2012/01/20/troubleshooting-self-service-portal-issues-in-scsm-2012-your-request-could-not-be-submitted.aspx

Regards
//Anders

Anders Asp | Lumagate | www.lumagate.com | Sweden | My blog: www.scsm.se

Here is the log file: Don't know what I should be looking for here....

Error,2012-04-17 20:27:43.1252473,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:28:05.6394985,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:33:55.3404651,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:34:37.5096816,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:37:47.4236711,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:37:50.5149802,System.Reflection.TargetInvocationException: [Arg_TargetInvocationException]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.00&File=mscorlib.dll&Key=Arg_TargetInvocationException > System.ServiceModel.CommunicationException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer > System.Net.WebException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer > System.Net.WebException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.0.61118.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer
   at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
   at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState)
   at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__1(Object sendState)
   End of inner exception stack trace
   at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
   at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
   at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
   End of inner exception stack trace
   at Microsoft.EnterpriseManagement.ServiceManager.Portal.ServiceOfferingSilverlightModule.Models.DataProvider.<>c__DisplayClass1.<FetchServiceOffering>b__0(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
   at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.<>c__DisplayClass2.<CompleteCommand>b__0(Object )
   End of inner exception stack trace
   at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
   at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
   at System.Delegate.DynamicInvokeImpl(Object[] args)
   at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, Boolean useFastPath, Delegate d, Object[] args)
   at System.Windows.Threading.DispatcherSynchronizationContext.Send(SendOrPostCallback d, Object state)
   at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.CompleteCommand(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
   at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.OnCommandCompleted(Object sender, Exception exception)
   at Microsoft.EnterpriseManagement.Presentation.DataAccess.DataGatewayBase.CompleteAsyncDataCommandWithError(AsyncDataCommand command, Exception exception)
   at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.ProxyExecuteCompletedHandler(Object sender, ExecuteCompletedEventArgs e)
   at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.<>c__DisplayClass4.<GetClientProxy>b__3(Object sender, ExecuteCompletedEventArgs args)
   at Microsoft.EnterpriseManagement.Presentation.DataAccess.Proxy.ServiceReference.DataAccessServiceClient.OnExecuteCompleted(Object state)
Error,2012-04-17 20:38:06.9306216,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:39:08.4617741,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:46:58.5857818,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 20:47:47.3326560,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:23:32.1662434,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:23:37.3587626,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:23:52.1112377,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:24:13.7974061,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:24:25.5155778,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:24:30.2900552,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:24:42.6622923,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:24:50.2280488,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:24:51.4241684,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:26:18.0508302,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:26:24.3514602,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:26:35.2955545,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:26:39.3539603,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:26:43.0613310,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:30:02.9653194,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:30:06.1336362,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:52:04.5892032,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:52:11.7346867,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:52:21.2474763,Unspecified error.,   at System.Windows.Browser.ScriptObject.Invoke(String name, Object[] args)
   at System.Windows.Browser.HtmlWindow.Navigate(Uri navigateToUri, String target, String targetFeatures)
   at System.Windows.Browser.HtmlWindow.Navigate(Uri navigateToUri)
   at Microsoft.EnterpriseManagement.ServiceManager.Portal.BaseSilverlightModule.NavigationHelper.NavigateToUri(String uriString, String parameters)
Error,2012-04-17 23:53:18.7370068,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:53:32.4105233,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:53:56.8952578,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:54:32.7503547,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:54:41.3073179,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:54:55.3828170,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:54:58.0255465,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-17 23:55:06.1445322,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:07:30.5798149,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:08:34.5168492,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:08:36.2954720,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:08:37.6220749,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:08:39.0826805,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:08:46.2557372,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:08:53.6167542,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:09:02.9120587,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:09:18.8319799,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:09:19.8050272,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:11:46.4106414,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 01:14:36.6346621,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 02:25:45.5395099,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 02:25:57.5477106,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:13:30.4229822,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:13:33.4402839,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:14:38.2007593,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:14:39.2848677,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:20:56.0825437,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:21:06.7846138,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:25:08.8938223,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:25:24.0053333,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:25:28.3657693,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:26:04.7104034,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:30:05.2094509,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:30:14.7394038,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:30:16.4025701,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:32:34.2523537,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:32:38.3067591,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:32:40.1429427,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:32:48.4027686,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:40:23.4322670,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:40:43.5162752,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:46:34.8204021,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:48:16.3355526,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:48:44.9754163,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:50:18.7687947,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:50:40.9410117,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:50:57.5526727,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:51:02.5651739,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:51:07.8377011,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:51:32.5721743,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:52:23.2162382,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:52:35.9615126,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:53:24.4593619,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:53:38.7907949,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:53:47.2066364,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:54:02.3101466,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:54:03.4182574,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:54:25.2714425,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:54:44.6073759,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:54:45.8725024,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:55:06.8075957,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:55:08.3397489,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:55:09.6988848,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:55:11.6090758,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:55:15.8605009,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:55:33.7352882,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 05:55:35.0954242,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:06:21.8260908,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:06:39.1398220,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:06:45.6384718,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:08:02.1131185,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:08:32.2601329,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:08:39.2178286,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:08:46.3995467,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 06:29:09.7888734,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-18 23:15:15.4004827,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 01:12:36.9024289,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 01:47:07.4218801,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 01:47:09.6168801,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 01:47:20.7978801,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 01:49:35.5678801,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 01:49:40.7338801,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:02.6989818,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:08.2175336,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:13.1980316,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:24.2141331,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:26.3393456,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:29.7156832,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:35.0832199,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:39.0656181,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:50.1977312,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:53.0130127,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:05:56.0933207,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:06:12.1279240,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:06:19.9497061,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:06:21.9549066,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:06:32.6549765,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:06:43.7020811,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:06:57.3784486,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:07:02.4219529,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:07:04.8751982,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:10:48.3705455,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:40:29.0797502,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:40:30.8307502,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:40:33.7477502,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:40:36.2307502,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:41:52.6877502,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 02:53:31.4148337,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 04:21:06.5261219,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 04:21:10.6301219,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 05:25:41.9328130,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 05:27:57.9064090,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 05:31:22.2725566,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 05:32:39.9457885,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 05:58:18.0064196,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 06:07:38.7554889,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 06:08:09.0945225,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 06:08:42.5348662,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 06:08:46.2222349,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 06:10:10.5076626,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 06:10:35.6341750,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-19 06:10:42.8708986,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-21 00:23:20.9445104,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-22 23:13:55.7332338,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-22 23:14:49.7300941,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-22 23:15:58.8472105,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-22 23:16:06.4771715,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-22 23:22:00.6690754,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-22 23:28:54.3622055,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-22 23:29:06.6555446,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 02:35:07.1649369,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 02:53:30.3781673,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 02:53:31.3156342,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 02:54:23.6227592,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 02:54:37.4982890,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 02:54:58.2335086,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 02:55:15.8694033,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 03:15:07.1324461,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:10:34.2101449,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:10:39.6166617,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:10:40.8765507,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:10:42.2563427,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:11:11.1315580,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:28:34.1288134,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:28:56.9401476,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:43:18.3915184,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:43:29.3190370,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 04:43:40.2895614,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US
Error,2012-04-23 18:32:56.8011668,ViewModelBase:InitializeDataAccessProxy:Set ICultureManager.CurrentCulture = en-US

Monday, April 23, 2012 6:49 PM

Sounds like a Kerberos problem. Check all you spn records and other kerberos troubleshooting steps.

Error raised from any computer?

http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com

Hi Anton,

Yes this problem happens to anybody who accesses the webportal, from any computer, and tries to open a knowledge article.

Thanks for the response, yes I believe you suggested to check the spn's in another thread I raised about this error. The only problem is that I don't know how to check it properly.

Would you be willing to share a desktop and check it for me?

Thanks.

Wednesday, November 7, 2012 4:36 AM

I was having the same issue and resolved it with the fix listed above but I had to apply the change to our SharePoint Web Content Server as opposed to our Sharepoint Self Service Portal Server. 

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