Visio Standard 2019 consistently crashing when opening "Autocorrect Options"

Question

_{Monday, June 15, 2020 1:12 PM}

Hello, 

This is my first question i have ever posted, so bear with me if i am missing any Pertinent information.

I have a client who is using Microsoft Visio Standard 2019 and is using a VLSC license.

He is using a Lenovo Thinkcentre and is running windows 10 Pro version 2004. They have Trend Micro WFBS for antivirus.

Things i have tried to correct the issue:

1. Applied all available office updates

2. Upgraded the OS from version 1809 to version 2004

3. Upgraded all available hardware drivers.

4. Temporarily turned off antivirus

5. Rebooted several times

6. Uninstalled office 365 proplus

7. Uninstalled Visio Standard 2019

8. Reinstalled Visio Standard 2019 using the deployment tool

Any help on this will be greatly appreciated. 

The appcrash logs are as follows:

Faulting application name: VISIO.EXE, version: 16.0.11929.20838, time stamp: 0x5ed7ef13
Faulting module name: VISLIB.dll, version: 16.0.11929.20836, time stamp: 0x5ed76da0
Exception code: 0xc0000005
Fault offset: 0x0000000000780533
Faulting process id: 0x3928
Faulting application start time: 0x01d640fe4c262bcf
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\VISIO.EXE
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\VISLIB.dll
Report Id: c92bae40-e55a-4c38-95c4-3518937e2d76
Faulting package full name: 
Faulting package-relative application ID: 

Respectfully,

Dom

All replies (1)

_{Tuesday, June 16, 2020 8:26 AM}

Hi Dom,

Please try to repair Visio:

In Windows, go to Control Panel > Programs and Features, select Microsoft Visio 2019, click Change > Online Repair. After finish the repairing, confirm if the issue can be fixed.

If Visio still crashes, please try to use the tool ( Completely uninstall Office with the uninstall support tool) within the article below:

Uninstall Office from a PC

If you have any updates, please feel free to reply.

Best regards

Itch Sun

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