Windows Hello for Business Credentials Could Not Be Verified

Question

_{Monday, September 30, 2019 6:29 PM}

Hello,

When trying to sign in to Windows using Windows Hello fingerprint or PIN error "Windows couldn't sign you in. Credentials could not be verified" is thrown.

Any suggestions?

All replies (5)

_{Monday, September 30, 2019 11:59 PM}

1. Disable Microsoft Hello in Start->Settings->Accounts->Sign-in option or in local group policy
2. Then restart the machine
3. Log on with local admin account
4. Re-enable the Windows Hello feature
5. Configure the Pin as you need

S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

_{Tuesday, October 1, 2019 2:08 PM}

Hi,

According to your description, please refer to the following link:

Windows credentials could not be verified [EXPERT FIX]

https://windowsreport.com/windows-credentials-not-verified/

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope it could be helpful.

Please remember to mark the replies as answers if they help.
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_{Tuesday, October 1, 2019 2:25 PM}

Thank you for the suggestion but none of these fixes worked.

I was unable to disable Windows Hello as it is enabled by a domain group policy.

_{Tuesday, October 1, 2019 3:11 PM}

I have tried your suggestion and now I get the following message.

Something went wrong and your PIN isn't available *status 0xc00000bb, substatus: 0x0). Click to set up your PIN again.

When I click the Set up my PIN nothing happens.

_{Wednesday, July 22, 2020 6:06 PM}

Question: Was that issue ever been solved ? If so, please share your experience as I am facing the same problem.

Thanks beforehand

Martin