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Unable to install any Windows Store app.

Question

Sunday, September 15, 2019 7:44 AM

I have tried:

  1. Reset Microsoft Store app.
  2. Run Windows Store Troubleshooter.
  3. Make sure time, date, and region settings are right.
  4. Run SFC multiple times.
  5. Uninstall and reinstall Microsoft Store app multiple times.
  6. Deleted C:\Windows\SoftwareDistribution\DataStore and C:\Windows\SoftwareDistribution\Download multiple times by Starting Windows 10 in safe mode.
  7. Run Windows in clean mode by disabling all non essential services and startup apps.
  8. Did a repair install of Windows 10.

Whenever I try to install a store app, I get two entries in the Event Viewer:

First:

Fault bucket , type 0
Event Name: StoreAgentAcquireLicenseFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;Microsoft.WindowsStore_8wekyb3d8bbwe
P2: 87e10bcf
P3: 18362
P4: 356
P5: Windows.Desktop
P6: Q
P7: 
P8: 
P9: 
P10: 

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Acquisition;Micr_2574b7b9892c98c791c425e8792469ad23aa6b6_00000000_e8d6a330-e1c4-4919-a1c4-7c1c568ed3ce

Analysis symbol: 
Rechecking for solution: 0
Report Id: e8d6a330-e1c4-4919-a1c4-7c1c568ed3ce
Report Status: 4100
Hashed bucket:

Second:

Fault bucket 1158951231574188968, type 5
Event Name: StoreAgentAcquireLicenseFailure1
Response: Not available
Cab Id: 0

Problem signature:
P1: Acquisition;Microsoft.WindowsStore_8wekyb3d8bbwe
P2: 87e10bcf
P3: 18362
P4: 356
P5: Windows.Desktop
P6: Q
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B5A.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Acquisition;Micr_2574b7b9892c98c791c425e8792469ad23aa6b6_00000000_e8d6a330-e1c4-4919-a1c4-7c1c568ed3ce

Analysis symbol: 
Rechecking for solution: 0
Report Id: e8d6a330-e1c4-4919-a1c4-7c1c568ed3ce
Report Status: 2147487744
Hashed bucket: 20befdbddc58547860156c0135fb23a8

The following is the content of C:\ProgramData\Microsoft\Windows\WER\Temp\WER2B5A.tmp.WERInternalMetadata.xml:

<?xml version="1.0" encoding="UTF-16"?>

-<WERReportMetadata>


-<OSVersionInformation>

<WindowsNTVersion>10.0</WindowsNTVersion>

<Build>18362</Build>

<Product>(0x30): Windows 10 Pro</Product>

<Edition>Professional</Edition>

<BuildString>18362.356.amd64fre.19h4_release.190318-1202</BuildString>

<Revision>356</Revision>

<Flavor>Multiprocessor Free</Flavor>

<Architecture>X64</Architecture>

<LCID>1033</LCID>

</OSVersionInformation>


-<ProblemSignatures>

<EventType>StoreAgentAcquireLicenseFailure1</EventType>

<Parameter0>Acquisition;Microsoft.WindowsStore_8wekyb3d8bbwe</Parameter0>

<Parameter1>87e10bcf</Parameter1>

<Parameter2>18362</Parameter2>

<Parameter3>356</Parameter3>

<Parameter4>Windows.Desktop</Parameter4>

<Parameter5>Q</Parameter5>

</ProblemSignatures>


-<DynamicSignatures>

<Parameter1>10.0.18362.2.0.0.256.48</Parameter1>

<Parameter2>1033</Parameter2>

</DynamicSignatures>


-<SystemInformation>

<MID>3A8E077B-66D7-4632-87AF-D80139411222</MID>

<SystemManufacturer>System manufacturer</SystemManufacturer>

<SystemProductName>System Product Name</SystemProductName>

<BIOSVersion>4801</BIOSVersion>

<OSInstallDate>1568529918</OSInstallDate>

<OSInstallTime>2019-09-15T06:45:16Z</OSInstallTime>

<TimeZoneBias>05:00</TimeZoneBias>

</SystemInformation>


-<SecureBootState>

<UEFISecureBootEnabled>0</UEFISecureBootEnabled>

</SecureBootState>


-<ReportInformation>

<Guid>e8d6a330-e1c4-4919-a1c4-7c1c568ed3ce</Guid>

<CreationTime>2019-09-15T07:28:00Z</CreationTime>

</ReportInformation>

</WERReportMetadata>

Any tip to fix this will be greatly appreciated. 

Hong

All replies (18)

Monday, October 7, 2019 2:21 AM ✅Answered | 1 vote

Hi,

You may need help from here:

https://support.microsoft.com/en-gb/hub/4343728/support-for-business

Best regards,

Charlotte Tang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Monday, September 16, 2019 8:13 AM

Accroding to your conditions,I will provide you with some methods:

  1. Make sure your filewall is disabled;
  2. You can change a network connection to see if it can work;
  3. Check your license is correct
  • Go to Windows Store
  • Press Windows key + C
  • Open settings
  • Select App Updates
  • Sync Licenses

If these can't help you,I suggest you to reset your PC->keep my files->delete userprofile->create new account,and log on it to test.

Best regards,

Charlotte Tang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Monday, September 16, 2019 10:30 PM

Thank you for trying to help here, Charlotte.

Nothing happens when I do Press Windows key + C while Microsoft Store is open.   Is there another way to open settings.  The Settings that I have found looks like the following:



Hong

Tuesday, September 17, 2019 1:29 AM

Hi,

You can see it in your taskbar on your right screen,it next to account.

Best regards,

Charlotte Tang

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Tuesday, September 17, 2019 3:44 AM

Weird.  I do not see anything on the right side. 

Here is right section of the task bar:

Here is the right side of Microsoft Store:

Hong

Tuesday, September 17, 2019 8:53 AM

Hi,

The rightmost position on the same line as search,the "..." icon.

Best regards,

Charlotte Tang

Please remember to mark the replies as answers if they help.
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Tuesday, September 17, 2019 12:10 PM

Did you mean this one?

If I select it, I get what I showed earlier with a screenshot. It does not have "Sync Licenses"

Hong

Wednesday, September 18, 2019 1:53 AM

Hi,

I'm so sorry for that...The method is applied to the older version.

Could the method change another network or change another account work?

And another is to disable the antivirus.

Best regards,

Charlotte Tang

 

Please remember to mark the replies as answers if they help.
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Wednesday, September 18, 2019 2:42 AM

Hi,

And you can open the PowerShell as Administrator,

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

If it doesn't work,you can try it:

You can fix it by taking ownership of folder "C:\Program Files\WindowsApps" and then I give my user and 'All Application Packages' full control and all apps return to normal.(I tried it but users can't get full control,users got it)

Hope this can help you.

Best regards,

Charlotte Tang

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If you have feedback for TechNet Subscriber Support, contact [email protected].

Wednesday, September 25, 2019 3:02 AM

Thank you for the tips.

I tried the first one with PowerShell, but it does not work.

Per your tip, I tried to give full control to everyone.  I got the following:

Hong

Friday, September 27, 2019 3:06 AM

Hi,

I see some methods in a third part website,I don't know if it can help,see the below link:

https://www.minitool.com/news/the-access-control-entry-is-corrupt-error.html

This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

Hope after the error disappear,you can install app.

Best regards,

Charlotte Tang

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Friday, September 27, 2019 3:52 PM

Thank you for the link.  I tried it and much more, but still have the same problem.

The folder error seems be by design. 

Hong

Monday, September 30, 2019 3:44 AM

Hi,

No thanks,

Delete files in the 

C:\Users(username)\AppData\local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache

->Close the app and log in again.

I think we can try all the solutions to solve it.

Best regards,

Charlotte Tang 

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Monday, September 30, 2019 2:31 PM

Hello,

I have just done the following:

  1. Sign out from Microsoft Store app.
  2. Close the app.
  3. Delete all folders in ...\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache
  4. Open Microsoft Store app.
  5. Sign in.
  6. Download app.
  7. Still the same error:

BTW, I do not have any problem with the same account on other computers.  This issue is specific for this PC.

Hong

Friday, October 4, 2019 1:41 AM

Hi,

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc

And for more information,I found a case that related to you:

https://answers.microsoft.com/en-us/windows/forum/all/code-0x87e10bcf/738bfad3-737c-4ed7-a03d-03922ca88480?auth=1

Best regards,

Charlotte Tang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Friday, October 4, 2019 1:54 AM

Thank you for the tip.

I have just followed all the steps, unfortunately the problem remains.

I should let you know that the same account works on other Windows 10 PCs of mine for downloading apps.

I see apps are updated in the background successfully:

Hong

Monday, October 7, 2019 1:45 AM

Hi,

Thank you for your understanding,please feel free to let us know if you need further assistance.

Best regards,

Charlotte Tang

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Monday, October 7, 2019 1:55 AM

Hello,

As I wrote in my previous post, the problem remains.  Existing apps are updated in the background successfully, but I am unable to download any new apps. 

Hong