password protected file not prompting for password windows 10

Question

_{Sunday, April 5, 2020 12:54 PM}

User has encrypted folder by setting password protected
When user try to open Password protected files not getting password prompt to enter password
We tried to decrypt folder by performing below steps but getting error attached here same

Right-click the folder or file, then click Properties.
Click the General tab, then click Advanced.
Uncheck the Encrypt contents to secure data checkbox.
selected the option Apply changes to this folder, subfolder and files.
Clicked OK here we are getting error

Error " Error Applying Attributes to the file:

C:\D Drive\Confidentials\Expense.xlsx

The specified file could not be decrypted"

All replies (3)

_{Monday, April 6, 2020 6:06 AM}

Hi Pradeep，

Since this forum focuses more on questions related to Office desktop applications, if you need further assistance on this problem, I'd like to help you move the thread to the following forum: Windows 10 General forum. You may get more helpful replies there.

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your kind understanding.

Best Regards,

Herb

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_{Tuesday, April 7, 2020 9:29 AM}

Hello ，

Did user access share folder or local folder? Does the issue occur on other encrypted folders?

Is it available to access the folder successfully before?

I noticed you said user need to enter password when they want to access them, but as I know if you use file system to encrypt folder, the credential will reserve under user account, so there is no need to enter password. May I know the encrypted measure of the user?

For “The specified file could not be decrypted" issue, we should make sure the decrypt account is the owner of this folder, if not try to take owner.

https://www.howtogeek.com/301768/how-to-take-ownership-of-files-and-folders-in-windows/

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Best regard,

Sylvia

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_{Friday, April 10, 2020 6:58 AM}

Hi,

Was your issue solved?

If the reply helped you, please remember to mark it as an answer.

If no, please reply and tell us the current situation in order to provide further help.

Best regard,

Sylvia

Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact [email protected].