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Download and install the Primary Interop Assemblies for Microsoft Outlook or reinstall Outlook If you use Microsoft Outlook 2013 or above, you should carry out a repair install of Outlook. For further help with this, contact your IT administrator or refer

Question

Wednesday, May 23, 2018 12:04 PM

I am trying resolve an issue with office 2016. We use sage and we cannot get the integration with sage 50 working with office. the error i get is 

" Please install office update: Redistributable Primary interop assemblies to run function."

Can anyone tell me how i do this? on the sage site it says the following

Download and install the Primary Interop Assemblies for Microsoft Outlook or reinstall Outlook
If you use Microsoft Outlook 2013 or above, you should carry out a repair install of Outlook. For further help with this, contact your IT administrator or refer to Microsoft support.

All replies (7)

Thursday, May 24, 2018 6:35 AM

Hi Jon,

What's your detailed Office 2016 version, volume licensed version or click-to-run version? You can open Word 2016, click File > Account > About Word to collect the detailed version build number.

Based on the error description, please try the following suggestion:

  • Ensure that you have a version of the .NET Framework that is no older than 2.0.
  • Install Microsoft Office and make sure that the .NET Programmability Support feature is selected for the applications you want to extend (this feature is included in the default installation).

Go to Control Panel > Programs and Features, select Office 2016, click Change > Repair to repair Office.

Best Regards,
Winnie Liang
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Monday, May 28, 2018 10:00 AM

Hi,

Any updates on the issue？

Best Regards,
Winnie Liang
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].


Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

Monday, June 4, 2018 9:51 AM

Hi,

I am checking the status of this issue. Do you have any update for it? Please feel free to post back if you need further help.

If my reply is helpful to this question, please remember to mark it as answer to close the thread. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding. 

Best Regards,
Winnie Liang
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].


Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

Monday, June 10, 2019 11:48 AM | 1 vote

Hello 

I am having exactly the same issue with Sage using Office 365.

I have tried uninstalling and reinstalling Office but it hasn't helped.

Do you have any up to date advice?

Thanks

Bradley

Tuesday, December 10, 2019 5:19 PM

Bradley, Have you fixed this somehow? I am going totally ballistic with Sage, Sage Support and O365.

I have number of computers where printing statements work, and the rest return exact this error.

I have reinstalled office and it didn't help at all, more over, I took Windows 10 1809 , 1903, and 1909 clean installs - same issue.

MP

Wednesday, June 10, 2020 10:05 PM

Before repairing Outlook, uninstalling Sage ( as Sage suggests) or editing or installing anything, you must ensure that the path to your invoice, purchase order, sales layouts etc. or attachments is correct. If not, Outlook can't find them and you will see an error message similar to this " **** Please install Redistributable Primary interop assemblies to run this function.".**

After a recent Sage Line 50 V26 upgrade we had to move our layouts and reports to the new folder which Sage creates during the upgrade.

We use Windows 10 Build 2004 and Office 2019 (which has Outlook 2016) and the problem you mention above is exactly what we encountered.

Sage suggests uninstalling Sage and Microsoft Office and reinstalling Office first followed by Sage, but by checking this first, you may save yourself considerable time.

I hope this helps someone.

Tuesday, August 4, 2020 10:07 AM

The issue is almost certainly a problem with a path definition inside the report.

If you are attempting to attach an additional document to the e-Mail, say a set of Terms and Conditions, then the path or filename may have changed.

Inside the Sage Report Editor, Select menu option "Report \ e-Mail Settings"

Select the Email Attachments tab and check that the path of any attachments is correct and that you have access to them.

Any amendment does not trigger a request to save the file - you must save the file manually to preserve any changes.