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Question
Sunday, January 22, 2017 12:29 AM
Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Status: Validation unsupported OS
Validation Code: 6
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-C97JM-9MPGT-3V66T
Windows Product Key Hash: gmNDbvZQji7KOiUWbAAATBm+IY8=
Windows Product ID: 00330-80000-00000-AA464
Windows Product ID Type: 0
Windows License Type: Unknown
Windows OS version: N/A, hr=0x8007007a
ID: {E41BE0CE-0D06-4F67-9EFE-86C5CFFAD856}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 10 Pro
Architecture: 0x00000009
Build lab: 14393.rs1_release.160715-1616
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 111 Unsupported OS
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics:
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\licdll.dll[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.bin[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.dat[Hr = 0x80070002]
File Mismatch: C:\Windows\system32\oembios.sig[Hr = 0x80070002]
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E41BE0CE-0D06-4F67-9EFE-86C5CFFAD856}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3V66T</PKey><PID>00330-80000-00000-AA464</PID><PIDType>0</PIDType><SID>S-1-5-21-186770527-1075156024-4007536925</SID><SYSTEM><Manufacturer>ASUS</Manufacturer><Model>All Series</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1502</Version><SMBIOSVersion major="3" minor="0"/><Date>20161216000000.000000+000</Date></BIOS><HWID>C8330E00018400FA</HWID><UserLCID>0414</UserLCID><SystemLCID>0414</SystemLCID><TimeZone>Vest-Europa (normaltid)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="01" Version="10" Result="18959872"/><App Id="02" Version="10" Result="16"/><App Id="03" Version="10" Result="18938976"/><App Id="04" Version="10" Result="17488420"/><App Id="05" Version="10" Result="18959864"/><App Id="06" Version="10" Result="-369098518"/><App Id="07" Version="10" Result="82"/><App Id="09" Version="10" Result="18938880"/><App Id="0A" Version="10" Result="128"/><App Id="0C" Version="10" Result="82"/><App Id="0D" Version="10" Result="16"/><App Id="0E" Version="10" Result="16842784"/><App Id="0F" Version="10" Result="18701888"/><App Id="10" Version="10" Result="82"/><App Id="11" Version="10" Result="18"/><App Id="12" Version="10" Result="18678368"/><App Id="13" Version="10" Result="72"/><App Id="15" Version="10" Result="17492744"/><App Id="16" Version="10" Result="2008505824"/><App Id="17" Version="10" Result="183799384"/><App Id="18" Version="10" Result="-2"/><App Id="19" Version="10" Result="17487700"/><App Id="1A" Version="10" Result="2008316074"/><App Id="1C" Version="10" Result="18966272"/><App Id="1D" Version="10" Result="17488404"/><App Id="1E" Version="10" Result="18966272"/><App Id="20" Version="10" Result="2008305314"/><App Id="22" Version="10" Result="18966272"/><App Id="23" Version="10" Result="17488404"/><App Id="24" Version="10" Result="17488328"/><App Id="25" Version="10" Result="2008304745"/><App Id="26" Version="10" Result="18677760"/><App Id="28" Version="10" Result="18966272"/><App Id="29" Version="10" Result="18921024"/><App Id="2A" Version="10" Result="17489192"/><App Id="2B" Version="10" Result="17487764"/><App Id="2C" Version="10" Result="2008494805"/><App Id="2D" Version="10" Result="17487852"/><App Id="2E" Version="10" Result="17566520"/><App Id="2F" Version="10" Result="17566452"/><App Id="30" Version="10" Result="17566496"/><App Id="31" Version="10" Result="17566520"/><App Id="32" Version="10" Result="17566496"/><App Id="34" Version="10" Result="17487880"/><App Id="35" Version="10" Result="17487804"/><App Id="36" Version="10" Result="2008494750"/><App Id="37" Version="10" Result="17487868"/><App Id="38" Version="10" Result="17498364"/><App Id="39" Version="10" Result="9"/><App Id="3A" Version="10" Result="17498112"/><App Id="3B" Version="10" Result="17488048"/><App Id="3D" Version="10" Result="2008292286"/><App Id="3E" Version="10" Result="17487892"/><App Id="3F" Version="10" Result="17488048"/><App Id="40" Version="10" Result="1952"/><App Id="41" Version="10" Result="17505812"/><App Id="42" Version="10" Result="-194488364"/><App Id="43" Version="10" Result="16"/><App Id="44" Version="10" Result="2008378960"/><App Id="45" Version="10" Result="17487873"/><App Id="46" Version="10" Result="17488120"/><App Id="47" Version="10" Result="17504020"/><App Id="49" Version="10" Result="16898120"/><App Id="4A" Version="10" Result="380"/><App Id="4B" Version="10" Result="17488024"/><App Id="4C" Version="10" Result="64"/><App Id="4D" Version="10" Result="236"/><App Id="4E" Version="10" Result="2"/><App Id="4F" Version="10" Result="6684774"/><App Id="50" Version="10" Result="2084646776"/><App Id="51" Version="10" Result="17488004"/><App Id="52" Version="10" Result="2008290842"/><App Id="53" Version="10" Result="17488120"/><App Id="54" Version="10" Result="17488048"/><App Id="55" Version="10" Result="17487984"/><App Id="56" Version="10" Result="17487980"/><App Id="57" Version="10" Result="2008291164"/><App Id="5A" Version="10" Result="17488236"/><App Id="5B" Version="10" Result="2008290976"/><App Id="5C" Version="10" Result="2"/><App Id="61" Version="10" Result="17504020"/><App Id="62" Version="10" Result="1952"/><App Id="64" Version="10" Result="24"/><App Id="65" Version="10" Result="3"/><App Id="67" Version="10" Result="2"/><App Id="68" Version="10" Result="3"/><App Id="69" Version="10" Result="2"/><App Id="6A" Version="10" Result="-194488364"/><App Id="6B" Version="10" Result="1"/><App Id="6C" Version="10" Result="15642624"/><App Id="6D" Version="10" Result="15630336"/><App Id="6E" Version="10" Result="2084646724"/><App Id="6F" Version="10" Result="1953327204"/><App Id="70" Version="10" Result="17488196"/><App Id="71" Version="10" Result="2008289557"/><App Id="72" Version="10" Result="3"/><App Id="74" Version="10" Result="2"/><App Id="75" Version="10" Result="17488120"/><App Id="76" Version="10" Result="17488048"/><App Id="79" Version="10" Result="2008289651"/><App Id="7B" Version="10" Result="64"/><App Id="8B" Version="10" Result="17488280"/><App Id="8D" Version="10" Result="1310738"/><App Id="8E" Version="10" Result="18958472"/><App Id="8F" Version="10" Result="1999471666"/><App Id="90" Version="10" Result="17488272"/><App Id="91" Version="10" Result="1999730880"/><App Id="92" Version="10" Result="1999471861"/><App Id="93" Version="10" Result="17488284"/><App Id="95" Version="10" Result="17488272"/><App Id="96" Version="10" Result="1"/><App Id="97" Version="10" Result="131072"/><App Id="98" Version="10" Result="17488184"/><App Id="99" Version="10" Result="17488184"/><App Id="9A" Version="10" Result="17488184"/><App Id="9B" Version="10" Result="2"/><App Id="9C" Version="10" Result="2"/><App Id="9D" Version="10" Result="17432576"/><App Id="9E" Version="10" Result="2084646452"/><App Id="9F" Version="10" Result="17488572"/><App Id="A1" Version="10" Result="2008288672"/><App Id="A2" Version="10" Result="17488356"/><App Id="A4" Version="10" Result="44"/><App Id="A5" Version="10" Result="17489304"/><App Id="A6" Version="10" Result="18958472"/><App Id="A7" Version="10" Result="2008288795"/><App Id="A8" Version="10" Result="1999464990"/><App Id="A9" Version="10" Result="16835532"/><App Id="AA" Version="10" Result="1310738"/><App Id="AB" Version="10" Result="18958472"/><App Id="AC" Version="10" Result="1163198464"/><App Id="AD" Version="10" Result="1999465040"/><App Id="B1" Version="10" Result="18817448"/><App Id="B5" Version="10" Result="17432586"/><App Id="B7" Version="10" Result="8388608"/><App Id="B8" Version="10" Result="17488432"/><App Id="B9" Version="10" Result="18940592"/><App Id="BA" Version="10" Result="1174405120"/><App Id="BE" Version="10" Result="18938944"/><App Id="BF" Version="10" Result="1310768"/><App Id="C0" Version="10" Result="20"/><App Id="C1" Version="10" Result="2097152"/><App Id="C2" Version="10" Result="17488400"/><App Id="C3" Version="10" Result="17488400"/><App Id="C4" Version="10" Result="17488400"/><App Id="C5" Version="10" Result="32"/><App Id="C6" Version="10" Result="32"/><App Id="D3" Version="10" Result="1952579584"/><App Id="D4" Version="10" Result="3145776"/><App Id="D5" Version="10" Result="18940592"/><App Id="D6" Version="10" Result="692"/><App Id="D7" Version="10" Result="1441814"/><App Id="D8" Version="10" Result="18940640"/><App Id="D9" Version="10" Result="18940592"/><App Id="DA" Version="10" Result="60"/><App Id="DB" Version="10" Result="17489192"/><App Id="DC" Version="10" Result="17490036"/><App Id="DD" Version="10" Result="4194366"/><App Id="DE" Version="10" Result="18921024"/><App Id="E4" Version="10" Result="1"/><App Id="E5" Version="10" Result="24"/><App Id="E7" Version="10" Result="17488404"/><App Id="E8" Version="10" Result="64"/><App Id="EB" Version="10" Result="2084646380"/><App Id="EC" Version="10" Result="-1073741772"/><
Spsys.log Content: 0x80070002
Licensing Data-->
N/A, hr = 0x80070424
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: LgAAAAAAAQABAAEAAQACAAAAAgABAAEAHKIKakzi/qlYzBACZOU+c4g8bPNq/g==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
MCFG ALASKA A M I
FACP ALASKA A M I
SRAT ALASKA A M I
MSCT ALASKA A M I
SLIT ALASKA A M I
APIC ALASKA A M I
HPET ALASKA A M I
FPDT ALASKA A M I
FIDT ALASKA A M I
ASF! INTEL HCG
SSDT SataRe SataTabl
UEFI ALASKA A M I
WDDT ALASKA A M I
SSDT SataRe SataTabl
All replies (6)
Sunday, January 22, 2017 10:56 PM
System file check (SFC) Scan and Repair System Files & DISM to fix things SFC cannot (guide by Team ZigZag) follow that to check and repair the system as required.
Monday, January 23, 2017 7:04 AM | 1 vote
Hi Zereftbr,
The main issue is that you have got a error code "0xc80003fa" with Windows Update, right? Did the error occur when we download the updates or install the updates?
When did the issue start to occur? Have you made any modifications to the machine before? Are there any error messages recorded in the Event Viewer(Windows Logs\Applications, System)? How did you get the Diagnostic Report?
According to the diagnostic report, it seems that there is something wrong with the activation information. Please run "slmgr /dlv" to check the activation information.
To ensure the safety of the system, please perform a full scan with the antivirus software.
Please take the following steps to troubleshoot the Windows Update issue.
1.Open an administrator command line and run "sfc /scannow" or "dism /online /cleanup-image /restorehealth" to check the health of system files.
2.Run the built-in troubleshoot tool to have a diagnostic :
Control Panel\All Control Panel Items\Troubleshooting\All Categories\Windows Update
3.Clear the windows update cache.
net stop wuauserv
cd %systemroot%\SoftwareDistribution
ren Download Download.old
net start wuauserv
Restart the machine and manually check for updates again
4.Try the fixit tool to reset Windows update Components
How do I reset Windows Update components?
https://support.microsoft.com/en-us/kb/971058
Best regards
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Monday, February 6, 2017 11:50 AM
hi, i have the windows update error but thats not the only problem i have, programs and drivers i download is corrupt, programs on my operation bar. I have tried to do a fresh install on a new harddrive with the same problems. os installed with usb.
the problem occurred when i was playing csgo and the pc suddenly turned off
Monday, February 6, 2017 6:13 PM
When you did a clean install did that work? Did the PC work ok to begin with after the clean install?
Are there any dmp files in C:\Windows\Minidump or a memory.dmp in C:\Windows ? Just thinking it the crashes \ shutdown are the start of the issues then tracking those down maybe the key. BSOD Finding and fixing them (guide by Team ZigZag) is a guide to finding the dmp files and uploading them for analysis.
Tuesday, February 7, 2017 9:06 AM
Hi Zereftbr,
What is the exact machine model?
"I have tried to do a fresh install "
Do you download a new ISO and install with that ISO?
Considering the issue occurred after a clean installation, I suspect there may be a compatibility issue. Please ensure the device manufacturer website has released the Windows 10 compatible drivers for your machine model.
Best regards
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Wednesday, March 14, 2018 4:19 PM
Tried the sfc /scannow command and many versions of the DISM commands using both on-line and off-line sources, and it's always the same. After the Fall Creators Update, my computer will not do any updates and is giving me problems with administrative functions.
I wish Microsoft would at least contact me and let me know how to fix this! I've posted this question on many threads on the MS forums, and still no answer or response from MS.