connecting to proxy server store.office.com

Question

_{Wednesday, January 14, 2015 9:07 PM}

I continually get this message box that reads "connecting to proxy server store.office.com" when I open up a Word doc.  Any help with this will be greatly appreciated.

All replies (1)

_{Thursday, January 15, 2015 9:58 AM ✅Answered | 3 votes}

Hi,

Are you using a proxy? If yes, please try to add exclusions to the proxy for following addresses:

• store.office.com
• office.microsoft.com

Or you can actually disable the option of "Allow Office to connect to the Internet" in FILE>Options>Trust Centre>Trust Center Settings...>Privacy Options.

Please note this will stop Office from connecting to the Internet.

Regards,

Ethan Hua
TechNet Community Support

It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.