Starting a stopped (deallocated) virtual machine keeps failing

Question

_{Friday, September 7, 2018 10:29 AM}

Hello,

I tried to start my (stopped/deallocated) Virtual Machine, but after approximately 1 minute I get the following error:

"Failed to start the virtual machine '{my-virtual-machine-name}'. The operation '{operation-name/id}' failed: 'The server encountered an internal error. Please retry the request.'."

I retried it several times, but it keeps failing. I've no clue what could be wrong. Is there someway to get more information on the internal error, what could be causing this issue?

Please let me know if you need more information.

Thanks in advance!

All replies (6)

_{Tuesday, September 11, 2018 7:50 AM ✅Answered | 1 vote}

The issue is solved, with help of the Azure Support Engineer. The following did the trick:

• Resizing to a VM other than the v2-series

In my case: I resized it from D1_v2 to A2. After that, the VM started successfully and the cloud service also got a Public IP address again.

I resized the VM back to the original size (from A2 to D1_v2), and the VM started also succesfully.

_{Friday, September 7, 2018 7:19 PM}

What region is your VM hosted in? 

Have you tried to redeploy the VM? 

_{Saturday, September 8, 2018 7:05 AM}

Hello Micah,

Thanks for your reply!

The region is West Europe, in a classic deployment model. I tried to redeploy, but got the same error. I've also tried to resize the VM, but after that, starting is still not possible.

The VM is the only VM in the cloud service and I think it could have something to do with this: https://docs.microsoft.com/en-us/azure/virtual-machines/windows/allocation-failure-classic#restart-fully-stopped-deallocated-vms

In the meantime, I created an Azure support issue and a Support Engineer is helping me to investigate the issue.

_{Saturday, September 8, 2018 4:57 PM}

Thanks for the details! Can you share the ticket number with me so I can take a look as well? 

_{Sunday, September 9, 2018 5:57 AM | 1 vote}

Thanks for the details! Can you share the ticket number with me so I can take a look as well? 

Yes, of course. The support request number is 118090718958296.

_{Tuesday, September 11, 2018 5:03 PM}

Thanks for the update!