OneDrive says not enough space but it is wrong

Question

_{Friday, March 22, 2019 10:49 PM | 2 votes}

Came back to Microsoft to give it a go just purchased Office365.  With this comes 1TB of OneDrive storage.  I created a folder in my OneDrive called Backups.

Backups is marked as 'Available When Online'

I tried to copy (drag/drop) a 436GB folder into my OneDrive Backups folder but get an error saying "There is not enough space one OneDrive.  You need an additional 183GB to copy these files."

Confused.  So should have gone for the 1 Month trial first.

All replies (7)

_{Sunday, March 24, 2019 12:43 AM | 1 vote}

Yeah, i've just got this come up as well.  I've had OneDrive for a couple on months and over 700GB left.  Tried to copy my Photos folder (220GB) to OneDrive and it says i dont have enough space.

_{Monday, March 25, 2019 9:57 AM}

Hi Matty,

Please log in the Ondrive online site OneDrive.com to make sure you have enough space now. What type client are you using? Are using OneDrive for Business? 

In addition, please right-click the folder you want sync, click Properties to check the size of these files.

Please sign out of the app on your computer by clicking on the cloud on the system tray (bottom right of your desktop, where the time shows). If there is no cloud icon in the system tray, click the arrow to show the hidden icons in the system tray to see if it is there. 

On the cloud icon, click the three dots, then Settings. On the Account tab choose Unlink this PC and then Unlink Account. 

Then sign back in on the app to have a check. If you have any updates, feel free to post back to let us know.

Best Regards,

Herb

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_{Tuesday, April 2, 2019 5:50 AM}

Hi,

I am checking the status of this issue. Do you have any update for it?

If my reply is helpful to this question, please remember to mark it as answer. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

Anything unclear or any questions, feel free to post them back to let us know. I will be glad to help you.

Best Regards,

Herb

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

_{Saturday, July 20, 2019 7:21 PM}

Same problem . I have 1 TB subscription, used 57 GB and I cannot upload mor files. Microsoft Support , could you help us ?

_{Sunday, October 20, 2019 11:50 AM}

Same problem... 1Tb free with onedrive enterprise and I can't copy my backup folder of 463Gb :-( Any solution ??

_{Sunday, November 3, 2019 1:19 AM}

Hi - using less than 1 GB of 5 GB but it now gives me the no space message when I copy a One Note file from the Documents folder to a back up folder.  I tried your Unlink actions as you stated... Same problem.  This started about 2 or 3 months ago.    I also tried these commands from another source:

In the Run dialog, paste this and hit Enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Then repeat the process and paste this:

%localappdata%\Microsoft\OneDrive\onedrive.exe

Then restart your PC . . .

Ideas?    Thanks!   Doug

_{Friday, December 6, 2019 3:54 PM}

I am also having an issue where OneDrive won't sync my documents to the drive saying i have no space while I'm using 1.5 out of 5 GB