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Question
Tuesday, July 17, 2018 9:52 PM
Using Quick Assist, a remote administrator cannot input credentials since the remote screen is blanked. How does the administrator elevate while using quick assist? Isn't that what Quick Assist is for?
Thanks in advance!
All replies (7)
Tuesday, July 17, 2018 11:30 PM
Open File Explorer, go to the View tab, and click/tap on Options in the Ribbon bar.
Under the General tab, in Privacy area, click on the Clear button next to Clear File Explorer history.
Open the following locations:
%APPDATA%\Microsoft\Windows\Recent Items
%APPDATA%\Microsoft\Windows\Recent\AutomaticDestinations
%APPDATA%\Microsoft\Windows\Recent\CustomDestinations
Delete all files in the folder locations to clear them completely.
S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP
Wednesday, July 18, 2018 1:40 AM | 1 vote
Set the following policy either locally or via a Domain GPO.
Computer Configuration > Windows Settings > Local Policies > Security Options > User Account Control : Switch to the secure desktop when prompting for elevation. Check Define this policy setting and select Disabled.
Update your computers with the latest group policy change. In CMD Prompt run gpupdate /force
Have a try.
Regards
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Friday, July 20, 2018 8:50 AM
Would you mind letting me know the update of the problem? If you need further assistance, feel free to let me know.
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Friday, June 7, 2019 1:14 PM | 1 vote
Hi,
Add the following registry entries:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System]
"EnableSecureUIAPaths"=dword:00000001
"PromptOnSecureDesktop"=dword:00000000
Deploy them to all via GPO and your issue will be resolved.
HTH.
Tuesday, March 17, 2020 6:04 PM
Disabling UAC is not a solution.
Friday, March 20, 2020 12:57 PM
You have a better idea?
Jordan Cobb
Tuesday, April 7, 2020 2:05 PM
In theory, the Policy you're supposed to enable with QuickAssist (or its predecessor, MS Remote Assistance) is--
User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop
This policy will only allow remote elevation for assistance programs run from secure paths. So while part of UAC is disabled, it's only selectively disabled; you have to make the call as to whether that's acceptable.
It worked fine with MSRA (which is still available on W10, but only useful on the LAN with domain members) but has never worked for me on multiple domains with QA. I think QA is broken. Would be interested in knowing if other here have the same experience after enabling this Policy.