Microsoft Office 2013 (especially Excel and Word) crashes whenever I accept the EULA

Question

_{Tuesday, October 22, 2019 12:48 PM}

Microsoft Office 2013 (especially Excel and Word) crashes whenever I accept the EULA (End User License Agreement). Once I click Accept, it closes. Do you guys have any suggestions,VERY URGENT

Thanks

All replies (4)

_{Wednesday, October 23, 2019 9:48 AM}

Hi,

I can understand your feeling, but I have some questions about your problem.

1. What’s your Office 2013 version? Such as Office ProPlus 2013, Office Standard 2013. Please go to File > Account, then have a look.

2. Is there any error messages when Word and Excel crash? Such as "stopped working" error. If so, please refer to the steps in I get a "stopped working" error when I start Office applications on my PC and have a check.

3. Have you done any changes in Windows or other software recently? Such as installing updates.

4. In general, when you install Office, or when you run the Office applications for the first time, the EULA dialog box will appear. Do you open Word and Excel for the first time and get the EULA? Or do you get it when you start Word and Excel every time after finishing installation?

If every time you start Word and Excel, you get the EULA, please check if your account has the permissions to modify the Microsoft Windows Registry. You could refer to this article You must accept the Office End User License Agreement every time that you start an Office program. Please note, the registry subkeys in the article should be as following for Office 2013:

• On 32-bit versions of Windows:
  HKEY_LOCAL_MACHINE\Software\Microsoft\Office\15.0
• On 64-bit versions of Windows:
  HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Office\15.0

If your account has the permission, and the problem still goes on, please right click the Word and Excel icon, and run as administrator, then accept the EULA to have a check.

In addition, you could try to disable the EULA as a workaround in Registry Editor too. Please go to

HKEY_CURRENT_ USER\ Software\Policies\Microsoft\Office\16.0\Registration

(If there is no Office registry under the Microsoft, please go to

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Registration)

Then create a Reg_DWORD which called AcceptAllEulas, set value 1. Restart the Office to have a check. 

If you have any updates, please feel free to let me know.

Best Regards,

Emily 

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Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

_{Tuesday, October 29, 2019 11:11 AM}

Hi,

I am checking the status of this issue. Do you have any update for it?

If my reply is helpful to this question, please remember to mark it as answer. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

Anything unclear or any questions, feel free to post them back to let us know. I will be glad to follow up and help you.

Best Regards,

Emily

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

_{Tuesday, October 29, 2019 11:18 AM}

Hi,

I am checking the status of this issue. Do you have any update for it?

If my reply is helpful to this question, please remember to mark it as answer. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

Anything unclear or any questions, feel free to post them back to let us know. I will be glad to follow up and help you.

Best Regards,

Emily

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

_{Wednesday, December 4, 2019 7:09 PM}

This works for an individual users.  I have a domain environment so it is not feasible for me to login to each newly logged in user account and do this adjustment.  Is there a way to do a registry edit where it applies to all current and future users that login to the pc?

thanks.