2012 Server: The dependency service or group failed to start

Question

_{Monday, October 27, 2014 4:31 PM}

Hello all,

I have a Windows 2012 server that is part of a domain and under the section where you view your basic network information it says "Unknown" and under that it say "The depedency service or group failed to start" I verified I have Internet / network access.
No matter what I do I cannot start any of the services other posts have said to start. They either don't start or give me accessed denied. Even the services that does not have a dependency I still cannot start. I am an administrator on the server. In the logs I get the 1068 error but it just tells me the service failed to start but no reason.

Under the network connection there is a yellow exclamation mark. I am not sure why.

And under "Windows Firewall" it says that domain networks is not connected but the guest or public network is. That should be turned off.

Any ideas?

All replies (4)

_{Tuesday, October 28, 2014 1:08 PM ✅Answered}

From a co-worker:

After reboot, the
server was no longer accessible via network.  It was determined that the Windows Firewall service was enabled, and that it was set to be functional on all “Public” networks.  For some reason, the local Domain Network was no longer be recognized, and was defaulting to a “public” network; and therefore, all network access was extremely limited.  After we disabled the windows
firewall for the public network, all network functionality returned; though it still showed as “limited” connectivity.

 After investigation, it was determined that the reason the network was being identified as “Public”
was due to the failure to start of the “Network Location Awareness” service.  Trying to start this service indicated that it was dependent on the “DHCP Client” service, which was also unable to start due to an “Access
Denied” error.  Once again, Mr. Google was consulted.  Though I could not find any good documentation on this error from Microsoft, several other articles pointed to having permission errors accessing two registry keys. 
All articles pointed to ensuring that “Network Services” had “Full Control” access to these registry keys.  Unfortunately, both registry keys already had “Network Services” account with full control.  The two keys are:

HKLM\System\CurrentControlSet\Services\DHCP

HKLM\System\CurrentControlSet\Services\TCPIP

After looking at the DHCP Client service, it was set to logon as “Local Service”.  I changed
this to “Network Service”; however, this resulted in a service startup failure that there were other processes in the same tree that were running in a differentcontext, and the process would not start.  So I set it back to “Local
Service”.

Added the entry "Local Service” to the two registry keys with Full Control, and both the DHCP
Client and Network Location Awareness services both started successfully. The network still showed up as “Public”, and disabling/reenabling the NIC did not resolve this problem.  After rebooting the server, all services
started successfully, and the network was once again recognized as “Domain”.

_{Monday, October 27, 2014 7:58 PM}

Not having a screen shot makes it a bit more difficult, but the output from ipconfig /all would be a starting point.  Tell us the purpose of each network.

Not sure what you mean by "under the section where you view your basic network information".  Are you talking about the Network Connections control panel?  Have you looked in Device Manager to see that there are not warnings on your NICs?  Latest device drivers for your NICs?

"Under the network connection there is a yellow exclamation mark"

Do we assume this is the network icon on the task bar?  If so, it is most likely telling you it does not have internet access.

It sounds like you do not have things configured in the manner you think they are.

. : | : . : | : . tim

_{Monday, October 27, 2014 8:06 PM}

I'll do my best to explain:

"under the section where you view your basic network information". 

Yes, The network connection sharing center.

I looked in device manager and there is nothing on the NICS or anything else.

Do we assume this is the network icon on the task bar?  If so, it is most likely telling you it does not have internet access.

That is correct but I do have Internet access. I did not configure the server just trying to finish it off.

_{Sunday, November 9, 2014 4:24 AM}

Hi Jobin,

It seems your issue has been solved, and also thanks for your sharing =)

If there is anything else regarding this issue, please feel free to post back.

Best Regards,

Anna Wang