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Question
Thursday, June 21, 2018 5:30 AM
I reinstalled windows 10 on my HP Envy, after I was forced to do emergency factory restore. A couple days later I found i got a bunch of errors.
Faulting application name: mmc.exe, version: 10.0.17134.1, time stamp: 0x81b0c732
Faulting module name: DUser.dll, version: 10.0.17134.1, time stamp: 0xf3bed37b
Exception code: 0xc000041d
Fault offset: 0x00000000000119ab
Faulting process id: 0xe04
Faulting application start time: 0x01d408e7123bcaa3
Faulting application path: C:\WINDOWS\system32\mmc.exe
Faulting module path: C:\WINDOWS\system32\DUser.dll
Report Id: 31238258-6999-47c2-a6e7-d677ffad917b
Faulting package full name:
Faulting package-relative application ID:
All replies (2)
Friday, June 22, 2018 2:08 AM
Hi,
Since this issue is more related to Windows 10, I'm moving it to a Windows 10 forum:
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Best regards,
Anthony Wang
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Wednesday, June 27, 2018 6:41 AM
Hi,
The crash happen on DUser.dll file which is the system files.
I suggest we use following commands to get scanned on your computer and see if there is any error during scanning. After scanning, please monitor your computer several days and see if there is the similar error appeared.
Open CMD as administrator and run these commands one by one:
Dism /Online /Cleanup-Image /RestoreHealth
SFC /scannow
Then make sure to install all Windows updates for your computer.
Please remember to mark the replies as answers if they help.
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