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Question
Monday, March 31, 2014 12:27 PM | 1 vote
At one site builds seems to regularly fail to install some/all of the applications. A reboot of the site's DP/MP seems to help
smsts.log
NotifyProgress received: 16 (Application failed to evaluate ) InstallApplication 31/03/2014 11:19:51 3488 (0x0DA0)
GetAppMgmtSDKInterface successful InstallApplication 31/03/2014 11:19:51 3488 (0x0DA0)
CAppMgmtSDK::GetEvaluationState ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1 DCMAgent 31/03/2014 11:19:51 3488 (0x0DA0)
Passed in version 12 for ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1 DCMAgent 31/03/2014 11:19:51 3488 (0x0DA0)
spCIStateStore->GetCIState( pszAppPolicyId, csPolicyRevision, (sUserSID.length()>0) ? sUserSID.c_str() : 0, &spPolicyState, 1), HRESULT=87d00215 (e:\nts_sccm_release\sms\dcm\sdk\cisdkclass.cpp,2088) DCMAgent 31/03/2014 11:19:51 3488 (0x0DA0)
CAppMgmtSDK::GetEvaluationState - ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1.12 Not found in CI state store. Marking CIs state as EvaluationFailed DCMAgent 31/03/2014 11:19:51 3488 (0x0DA0)
Waiting for job status notification... InstallApplication 31/03/2014 11:24:51 3456 (0x0D80)
Retrying: 1 attempt InstallApplication 31/03/2014 11:24:51 3456 (0x0D80)
Waiting for job status notification... InstallApplication 31/03/2014 11:29:51 3456 (0x0D80)
Retrying: 2 attempt InstallApplication 31/03/2014 11:29:51 3456 (0x0D80)
Waiting for job status notification... InstallApplication 31/03/2014 11:34:51 3456 (0x0D80)
Retrying: 3 attempt InstallApplication 31/03/2014 11:34:51 3456 (0x0D80)
nRetryVal != 0, HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,1170) InstallApplication 31/03/2014 11:34:51 3456 (0x0D80)
Exhausted retry attempts. Giving up. InstallApplication 31/03/2014 11:34:51 3456 (0x0D80)
WaitforJobCompletion(spAppMgmtSDK, m_guidPolicyEvalJobID, ulPolicyEvalTimeout, nPolicyEvalRetryAttempts), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,992) InstallApplication 31/03/2014 11:34:51 3456 (0x0D80)
Step 2 out of 4 complete InstallApplication 31/03/2014 11:34:51 3456 (0x0D80)
**Install application action failed: 'Adobe Reader XI'. Error Code 0x80004005 **InstallApplication 31/03/2014 11:34:51 3456 (0x0D80)
The build works perfectly at the site I'm at every time. I don't know whether its a DNS issue or failing to resolve the MP correctly ?. There are three sites/Domains with no trust relationship between them. I don't see any further information in appenforce.log - would I expect to when part of Task Sequence ?
Ian Burnell, London (UK)
All replies (13)
Friday, May 2, 2014 2:01 PM âś…Answered
I believe I have finally resolved this. The problem for me was down to forest discovery which was failing for this site. Once it had been corrected in location services you could see Foresttrust 'Y' and therefore the MP is correctly selected first. Previously with no forest trust all the MPs were considered equal and therefore sometime the untrusted domain MP was being selected. Now that the local MP is being selected the applications install ok
Ian Burnell, London (UK)
Tuesday, April 1, 2014 9:26 AM | 1 vote
CAppMgmtSDK::GetEvaluationState - ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1.12 Not found in CI state store. Marking CIs state as EvaluationFailed DCMAgent 31/03/2014 11:19:51 3488 (0x0DA0)
This error means the CI cannot be found by dcmagent so that the job failed. Normally, this is because the application has been updated but the TS refer to the old reversion. Try the following workaround.
1.Open the Task Sequence in which you have used this application
2.Remove the Install Software step (yes, the whole step)
3.Save the Task Sequence
4.Open the Task Sequence and add the Install Software Step back again
5.Save the Task Sequence
Juke Chou
TechNet Community Support
Wednesday, April 2, 2014 7:26 AM
Thanks Juke - I will give this a go. I assume you meant the Install Application step with the multiple application in it
I wonder however, why the problem only appears at one site. I've read many threads but not got a definitive answer
Ian Burnell, London (UK)
Monday, April 7, 2014 8:52 AM
I tried the above and no dice - still getting the error
1. This is site specific - core applications install fine in other sites
2. A reboot of their DP and MP site server seems to partially fix the problem. I have asked them to setup a new server so I can setup their DP afresh
These are the lines in smsts.log
CAppMgmtSDK::GetEvaluationState - ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1.13 Not found in CI state store. Marking CIs state as EvaluationFailed DCMAgent 05/04/2014 15:00:36 3324 (0x0CFC)
Waiting for job status notification... InstallApplication 05/04/2014 15:05:37 3336 (0x0D08)
Retrying: 1 attempt InstallApplication 05/04/2014 15:05:37 3336 (0x0D08)
Waiting for job status notification... InstallApplication 05/04/2014 15:10:37 3336 (0x0D08)
Retrying: 2 attempt InstallApplication 05/04/2014 15:10:37 3336 (0x0D08)
Waiting for job status notification... InstallApplication 05/04/2014 15:15:37 3336 (0x0D08)
Retrying: 3 attempt InstallApplication 05/04/2014 15:15:37 3336 (0x0D08)
nRetryVal != 0, HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,1170) InstallApplication 05/04/2014 15:15:37 3336 (0x0D08)
Exhausted retry attempts. Giving up. InstallApplication 05/04/2014 15:15:37 3336 (0x0D08)
WaitforJobCompletion(spAppMgmtSDK, m_guidPolicyEvalJobID, ulPolicyEvalTimeout, nPolicyEvalRetryAttempts), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,992) InstallApplication 05/04/2014 15:15:37 3336 (0x0D08)
Step 2 out of 4 complete InstallApplication 05/04/2014 15:15:37 3336 (0x0D08)
Install application action failed: 'Adobe Reader XI'. Error Code 0x80004005 InstallApplication 05/04/2014 15:15:37 3336 (0x0D08)
Passed in version 3 for ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_c9551cde-a5db-42e3-960c-8278d01990ed DCMAgent 05/04/2014 15:15:42 3712 (0x0E80)
spCIStateStore->GetCIState( pszAppPolicyId, csPolicyRevision, (sUserSID.length()>0) ? sUserSID.c_str() : 0, &spPolicyState, 1), HRESULT=87d00215 (e:\nts_sccm_release\sms\dcm\sdk\cisdkclass.cpp,2088) DCMAgent 05/04/2014 15:15:42 3712 (0x0E80)
CAppMgmtSDK::GetEvaluationState - ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_c9551cde-a5db-42e3-960c-8278d01990ed.3 Not found in CI state store. Marking CIs state as EvaluationFailed DCMAgent 05/04/2014 15:15:42 3712 (0x0E80)
Waiting for job status notification... InstallApplication 05/04/2014 15:20:42 3336 (0x0D08)
Retrying: 1 attempt InstallApplication 05/04/2014 15:20:42 3336 (0x0D08)
Waiting for job status notification... InstallApplication 05/04/2014 15:25:42 3336 (0x0D08)
Retrying: 2 attempt InstallApplication 05/04/2014 15:25:42 3336 (0x0D08)
Waiting for job status notification... InstallApplication 05/04/2014 15:30:42 3336 (0x0D08)
Retrying: 3 attempt InstallApplication 05/04/2014 15:30:42 3336 (0x0D08)
nRetryVal != 0, HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,1170) InstallApplication 05/04/2014 15:30:42 3336 (0x0D08)
Exhausted retry attempts. Giving up. InstallApplication 05/04/2014 15:30:42 3336 (0x0D08)
WaitforJobCompletion(spAppMgmtSDK, m_guidPolicyEvalJobID, ulPolicyEvalTimeout, nPolicyEvalRetryAttempts), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,992) InstallApplication 05/04/2014 15:30:42 3336 (0x0D08)
Step 3 out of 4 complete InstallApplication 05/04/2014 15:30:42 3336 (0x0D08)
Install application action failed: 'Adobe Flash Player 12.0.0.70 Active-X and Plugin'. Error Code 0x80004005 InstallApplication 05/04/2014 15:30:42 3336 (0x0D08)
So it appears that the application is trying to locate the source for the data, retrying and failing after 15 minutes
I might need to log a call with Microsoft on this as it is stopping a whole rollout but if anyone can offer advice gratefully received
Ian Burnell, London (UK)
Tuesday, April 8, 2014 3:16 AM
Could you pls zip the log folder under CCM and upload it to OneDrive? I will check them all.
Juke Chou
TechNet Community Support
Friday, April 11, 2014 11:22 AM
Hi,
Did you manage to get this resolved. I have the exact issue.
The task sequence downloads the image, driver packages, joins domain etc... however when trying to install the first application in the TS, it fails with the exact errors shown in the SMSTS.log file above from Ian.
The CIAgent.log states that the version of the application is not found in the store.
The version its referring to in the correct one referenced in the task sequence though.
Monday, April 14, 2014 2:43 PM
No, I am still having the same problem. Since this is site specific we rebuilt a clean VM and setup as a DP just in case this is the issue, but still getting problems. The TS step install applications runs three apps, Adobe Reader, Flash Player and App-V client. Since rebuilding I have seen some machine fail with same error messages as above on Adobe Reader XI but the other apps install ok. The ones that fail appear to have issues installing software. For example to mitigate the problem I created a query based collection of machines without Adobe Reader. Whilst this PC falls into the collection the machine sits at "Waiting to begin Installation" in Software Center.
Juke I uploaded logfiles to https://onedrive.live.com/redir?resid=F8D80CAF419F14AE!172&authkey=!AEaOGiM6KrGqLDc&ithint=folder%2c
Ian Burnell, London (UK)
Monday, April 14, 2014 3:29 PM
Take a look at the following. Same issue.
Cheers
Paul | sccmentor.wordpress.com
Tuesday, April 15, 2014 9:26 PM
Thanks Paul,
The hotfix described sounds promising. I will give it a go on a test TS and report back.
Many thanks for taking the time to reply.
Colin
Thursday, April 17, 2014 7:49 AM
I have added the hotfix Windows6.1-KB2522623-x86.msu into the TS before install Applications but still no success
Last night Service Desk build about 10 machines 5 - perfect, 3 didn't install Adobe Reader XI (the first of three in the install applications TS step) and three failed to install any applications
Passed in version 14 for ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1 DCMAgent 16/04/2014 19:13:35 2596 (0x0A24)
CAppMgmtSDK::GetEvaluationState ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1.14 = Unknown DCMAgent 16/04/2014 19:13:35 2596 (0x0A24)
GetAppMgmtSDKInterface successful InstallApplication 16/04/2014 19:13:35 2596 (0x0A24)
CAppMgmtSDK::GetEvaluationState ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1 DCMAgent 16/04/2014 19:13:35 2596 (0x0A24)
Passed in version 14 for ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1 DCMAgent 16/04/2014 19:13:35 2596 (0x0A24)
CAppMgmtSDK::GetEvaluationState ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_fab9df5e-5f3b-45e8-843c-a4ad95db57c1.14 = Unknown DCMAgent 16/04/2014 19:13:35 2596 (0x0A24)
Waiting for job status notification... InstallApplication 16/04/2014 19:18:35 2592 (0x0A20)
Retrying: 1 attempt InstallApplication 16/04/2014 19:18:35 2592 (0x0A20)
Waiting for job status notification... InstallApplication 16/04/2014 19:23:35 2592 (0x0A20)
Retrying: 2 attempt InstallApplication 16/04/2014 19:23:35 2592 (0x0A20)
Waiting for job status notification... InstallApplication 16/04/2014 19:28:35 2592 (0x0A20)
Retrying: 3 attempt InstallApplication 16/04/2014 19:28:35 2592 (0x0A20)
nRetryVal != 0, HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,1170) InstallApplication 16/04/2014 19:28:35 2592 (0x0A20)
Exhausted retry attempts. Giving up. InstallApplication 16/04/2014 19:28:35 2592 (0x0A20)
WaitforJobCompletion(spAppMgmtSDK, m_guidPolicyEvalJobID, ulPolicyEvalTimeout, nPolicyEvalRetryAttempts), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,992) InstallApplication 16/04/2014 19:28:35 2592 (0x0A20)
Step 2 out of 4 complete InstallApplication 16/04/2014 19:28:35 2592 (0x0A20)
Install application action failed: 'Adobe Reader XI'. Error Code 0x80004005 InstallApplication 16/04/2014 19:28:35 2592 (0x0A20)
Passed in version 3 for ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_c9551cde-a5db-42e3-960c-8278d01990ed DCMAgent 16/04/2014 19:28:37 2504 (0x09C8)
CAppMgmtSDK::GetEvaluationState ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_c9551cde-a5db-42e3-960c-8278d01990ed.3 = Unknown DCMAgent 16/04/2014 19:28:37 2504 (0x09C8)
NotifyProgress received: 0 (No application state information is available ) InstallApplication 16/04/2014 19:28:37 2504 (0x09C8)
Waiting for job status notification... InstallApplication 16/04/2014 19:33:37 2592 (0x0A20)
Retrying: 1 attempt InstallApplication 16/04/2014 19:33:37 2592 (0x0A20)
Waiting for job status notification... InstallApplication 16/04/2014 19:38:37 2592 (0x0A20)
Retrying: 2 attempt InstallApplication 16/04/2014 19:38:37 2592 (0x0A20)
Waiting for job status notification... InstallApplication 16/04/2014 19:43:37 2592 (0x0A20)
Retrying: 3 attempt InstallApplication 16/04/2014 19:43:37 2592 (0x0A20)
nRetryVal != 0, HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,1170) InstallApplication 16/04/2014 19:43:37 2592 (0x0A20)
Exhausted retry attempts. Giving up. InstallApplication 16/04/2014 19:43:37 2592 (0x0A20)
WaitforJobCompletion(spAppMgmtSDK, m_guidPolicyEvalJobID, ulPolicyEvalTimeout, nPolicyEvalRetryAttempts), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,992) InstallApplication 16/04/2014 19:43:37 2592 (0x0A20)
Step 3 out of 4 complete InstallApplication 16/04/2014 19:43:37 2592 (0x0A20)
Install application action failed: 'Adobe Flash Player 12.0.0.70 Active-X and Plugin'. Error Code 0x80004005 InstallApplication 16/04/2014 19:43:37 2592 (0x0A20)
CAppMgmtSDK::GetEvaluationState ScopeId_8CE4CACC-8D03-4A83-9457-17F578AB3E0A/RequiredApplication_475848f1-f044-4510-a35b-41dc3e07c99e.4 = Unknown DCMAgent 16/04/2014 19:43:38 3876 (0x0F24)
NotifyProgress received: 0 (No application state information is available ) InstallApplication 16/04/2014 19:43:38 3876 (0x0F24)
Waiting for job status notification... InstallApplication 16/04/2014 19:48:38 2592 (0x0A20)
Retrying: 1 attempt InstallApplication 16/04/2014 19:48:38 2592 (0x0A20)
Waiting for job status notification... InstallApplication 16/04/2014 19:53:38 2592 (0x0A20)
Retrying: 2 attempt InstallApplication 16/04/2014 19:53:38 2592 (0x0A20)
Waiting for job status notification... InstallApplication 16/04/2014 19:58:38 2592 (0x0A20)
Retrying: 3 attempt InstallApplication 16/04/2014 19:58:38 2592 (0x0A20)
nRetryVal != 0, HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,1170) InstallApplication 16/04/2014 19:58:38 2592 (0x0A20)
Exhausted retry attempts. Giving up. InstallApplication 16/04/2014 19:58:38 2592 (0x0A20)
WaitforJobCompletion(spAppMgmtSDK, m_guidPolicyEvalJobID, ulPolicyEvalTimeout, nPolicyEvalRetryAttempts), HRESULT=80004005 (e:\nts_sccm_release\sms\client\osdeployment\installapplication\installapplication.cpp,992) InstallApplication 16/04/2014 19:58:38 2592 (0x0A20)
Step 4 out of 4 complete InstallApplication 16/04/2014 19:58:38 2592 (0x0A20)
Install application action failed: 'Microsoft Application Virtualization (App-V) Client 5.0 x86'. Error Code 0x80004005 InstallApplication 16/04/2014 19:58:38 2592 (0x0A20)
As I said previously this is only happening at one site. the same build works perfectly at my site. These are seperate forest/Domains with the SCCM at the top level domain
I hit an interesting thing yesterday. As a test I removed the MP at my location since it should be able to communicate happily with the MP on the top domain (Trusts are in place I'm told) and it failed to install Adobe Reader here - the first time that has happened. I had to quickly reinstall the MP since this is a live rollout. The other site where these problems are happening is no different i.e. it has a DP and MP in the local server (which was cleanly rebuilt).
I do wonder if there are network issues at this site causing problems but how can I prove it from SCCM logs?
Ian Burnell, London (UK)
Monday, April 21, 2014 7:14 PM
Hi - just been thinking about this. A few facts from this particular site
- they are using the same computer name when they reimage. I'm told they are removing any discovery and AD records first
- Also the previous machine used static IP (not in the SCCM boundary range). For the new build they use DHCP
So, I'm wondering could there be a resolution issue. Thoughts..
- Could there be a stale WINS record left over with the static IP address causing problems?
- Does ipv6 come into play? - I don't think it has been disabled on the clients
I have also notice that on some clients the SCCM client agent does not function properly i.e. only see two actions so the client is not fully functional - again could this be tied up somehow with the initial install Applications step
Ian Burnell, London (UK)
Wednesday, April 30, 2014 3:16 PM
Sorry for the delayed reply.
I have tried the same and added KB2522623, plus a reboot into the TS before the "install Applications" step, but it is still failing. Converting the installations into traditional packages is the work around i am using currently.
In regards to the name resolution thoughts... I have opened a command prompt from within the TS at the point where it is failing and all name resolution works as expected to all SCCM component servers.
Current thinking is to simply use traditional packages for apps i require in the TS, and use the App deployment model for everything else. Not ideal, but i am at a loss on this one.
Wednesday, April 30, 2014 4:34 PM
I had been struggling with this issue for months until I finally happened upon a resolution that seemed to work for me.
- I always reboot at least once after the Setup Windows and Configuration Manager step completes
- After each reboot in the task sequence, I initiate an arbitrary two minute wait.
I don't know why it works, but I have not have any additional instances of this issue since I have done this.
It almost seems like the SCCM client initialization process is not giving enough time for the client to fully initialize.