Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Question
Friday, November 27, 2015 2:12 AM
Have a Dell laptop that's had Windows 10 on it since it came out. Have never had a problem with it until recently. All of a sudden nothing works when it boots up. I get a desktop but can't open anything other than File Explorer. I can't click the Start button or type in the search box. The only thing I can do is Right-Click the start button and open a few things.
One of the things that does open is Event viewer which shoes a bunch of errors. I'm linking them in below in case anyone can make heads or tails of what the problem might be.
The first time this happened one of the errors mentioned something about TPM. I found that TPM was on in BIOS so I turned it off and then everything started working fine. That last for a couple days and now I'm back to not being able to use the laptop any more.
Anyone have any ideas?
Thanks!
Logs are here:
https://dl.dropboxusercontent.com/u/1787993/Logs_Application.evtx
https://dl.dropboxusercontent.com/u/1787993/Logs_Security.evtx
https://dl.dropboxusercontent.com/u/1787993/Logs_System.evtx
All replies (4)
Monday, November 30, 2015 2:43 AM ✅Answered
Hi Kelemvor33,
The error seems to be related with some of the system services can't be started at startup. Also with the App errors related with Cortana and Microsoft shellexperiencehost.
Let's run the following two command and see if it would help:
Open CMD with admin rights, then type the following command:
Dism /online /cleanup-image /restoreleath
After that, open Powershell with Admin rights, then type the following command:
Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
Meanwhile, please take a try to open Settings->Update and Security -> Windows Update, check to see if we have any Windows Updates need to install.
Regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Tuesday, December 1, 2015 3:54 AM
At one point I got my laptop to boot up and mostly work and i haven't shut it down since. Right now I can use everything but if I click Start and type, or type in the search box, no results get returned and it just spins forever. Not perfect but better than it was.
Anyway, I ran the DISM command with /restorehealth and that completed successfully.
I then ran the PS command it worked for a while but ended up with an error stating:
Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources it modifies are currently in use.
error 0x80004004: Unable to install because the following apps need to be closed
windows.immersivecontrolpanel_cw5n1h4txyewy!microsoft.windows.immersivecontrolpanel.
NOTE: For additional information, look for [ActivityId] bc7f8f7d-28cd-0000-e334-80bccd28d101 in the Event Log or use the command line Get-AppxLog -ActivityID bc7f8f7d-28cd-0000-e334-80bccd28d101
At line:1 char:37
- ... s| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (C:\Windows\Imme...ppXManifest.xml:String) [Add-AppxPackage], Exception
+ FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
I ran the get-appxlog line from above and it returned:
Time ID Message
--
11/30/2015 9:31:49 PM 301 The calling process is powershell.exe
11/30/2015 9:31:49 PM 603 Started deployment Register operation on a package with main parameter:
AppXManifest.xml and Options: 0. See
http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
deployment issues.
11/30/2015 9:31:49 PM 10002 Creating Resiliency File C:\ProgramData\Microsoft\Windows\AppRepository\9afe0fff-ffbc-4639-a326-5c9f46ec5dc0_S-1-5-21-1927199309-172663607-3425712114-1000_24.rs
lc for Register Operation on Package
windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h4txyewy.
11/30/2015 9:31:49 PM 607 Deployment Register operation on package
windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h4txyewy has been
de-queued and is running for user X-Wing\kelemvor.
11/30/2015 9:31:49 PM 613 Adding uri to the list of Uris:
C:\Windows\ImmersiveControlPanel\AppXManifest.xml.
11/30/2015 9:31:49 PM 419 error 0x80004004: Unable to install because the following apps need to be
closed windows.immersivecontrolpanel_cw5n1h4txyewy!microsoft.windows.immersiveco
ntrolpanel.
11/30/2015 9:31:49 PM 605 The last successful state reached was StageUserDataProcessed. Failure occurred
before reaching the next state PackagesInUseClosed.
11/30/2015 9:31:49 PM 401 Deployment Register operation with target volume C: on Package
windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h4txyewy from:
(AppXManifest.xml) failed with error 0x80073D02. See
http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
deployment issues.
11/30/2015 9:31:49 PM 404 AppX Deployment operation failed for package
windows.immersivecontrolpanel_6.2.0.0_neutral_neutral_cw5n1h4txyewy with error
0x80073D02. The specific error text for this failure is: error 0x80004004:
Unable to install because the following apps need to be closed windows.immersive
controlpanel_cw5n1h4txyewy!microsoft.windows.immersivecontrolpanel.
Finally, I manually ran Windows Update and it did find: Upgrade to Windows 10 Pro, version 1511, 10586.
I'm trying to install that now.
Thanks.
Wednesday, December 2, 2015 5:34 AM
Hi Kelemvor33,
Thanks for the update.
Please try to upgrade to Windows 10 1511 and check the issue again.
If any further questions, please feel free to post back.
Regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Thursday, December 3, 2015 1:00 AM
I forgot to come back and update this. My laptop does seem to be back to normal after doing all the above steps. I just found a Cumulative Update that's I'm downloading now as well but it seems like things are back to normal.
Thanks.