Visio Viewer in Windows 10 IE 11

Question

_{Thursday, May 30, 2019 6:34 AM}

I have a problem in using the Visio Viewer 2016 / 2013 in windows 10 LTSC, it is using the IE 11 but not Edge, I try to change the active X setting in the internet option->security, however, no luck, may I know anyone has the solution? Thanks.

HeungSK

All replies (1)

_{Friday, May 31, 2019 6:33 AM}

Hi,

Do you mean that you have a problem when using Visio Viewer 2016/2013 with IE 11? Can't open a .vsdx file with visio viewer? Or are there any other error messages?

<<… I try to change the active X setting in the internet option->security…

Have you tried those steps below to change the way Internet Explorer handles ActiveX controls?

1. Open Internet Explorer. 
2. Click the **Tools **menu, and then click Internet Options. 
3. On the Security tab, click the **Custom level **button. 
4. Scroll down the **Security Settings **list until you see ActiveX controls and plug-ins. 
5. For Automatic prompting for ActiveX controls, click Enable. 
6. Scroll down to **Download signed ActiveX controls **and click Enable or Prompt. 
7. Scroll down to Run ActiveX controls and plug-ins and click Enable or Prompt. 
8. Scroll down to **Script ActiveX controls marked safe for scripting **and click **Enable **or Prompt.

If not, please try the steps to use IE 11 in Compatibility View and Visio Viewer is implemented as an ActiveX control that loads and renders Visio drawings inside Internet Explorer. 

If the settings of the ActiveX control don't work, it is recommended that you reinstall the visio viewer 2016, or update Windows 10 to see if it helps.

Regards,

Bella Wu

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