Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Question
Tuesday, October 30, 2018 10:40 AM
Hi there,
Recently, a client of ours has purchased themselves a new Ricoh MP C4503 printer. We set this up on the network as we always do, like with the other Ricoh printers they have. Because the client uses all 4 trays available, they wanted this printer set up as an individual printer per tray if this makes sense (i.e. a printer for Tray 1, a printer for Tray 2 etc) so that they don't have to change the settings when they print.
This is all fine, shared OK and adds to the PC's fine. When you send test prints, it all prints to the correct settings - happy days.
However, when you go to print from excel, excel completely ignores the custom settings set on the printer and just goes straight to the last tray selected. I have tried creating a new document, manually selecting the correct trays from the excel printer properties and saving this - it does not work.
This does not happen anywhere else other than Excel, Word it is fine. The printers have been re-added, completely set up from scratch, using a PCL 6 driver with no luck.
Even the printer support guy doesn't have a clue.
Can anyone potentially advise me here please?
Many thanks in advance.
All replies (2)
Wednesday, October 31, 2018 9:24 AM
Please refer to this links:
https://excelribbon.tips.net/T008772_Specifying_a_Print_Tray_for_a_Worksheet.html
Thursday, November 1, 2018 9:50 AM
Hi,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.
Regards,
Emi
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.