Volume Shadow Copy service stuck on 'Stopping'

Question

_{Monday, March 14, 2016 9:16 AM}

Hello,

Our backup had not worked over the weekend and when checking the services I can see the volume shadow copy service is displaying 'Stopping'

This is on a 2008r2 server which don't really want to reboot as it's the only server in the school.

Would be very happy for some advice. Thanks

All replies (2)

_{Monday, March 14, 2016 9:32 AM ✅Answered}

You need to kill the PID for VSS service and try.

tasklist /svc | findstr swprv

Now Kill the Hung process ID,

Syntax : KILL PID#

Now restart the backup client service (Like Symantec netbackup or backup client)

and start the VSS service again.

If you are facing this issue frequently, Check if VSS version is outdated, If required Update the VSS version.

Regards,
Manjunath Sullad

_{Tuesday, March 15, 2016 7:39 AM}

Hi ASnet0007,

>>when checking the services I can see the volume shadow copy service is displaying 'Stopping'

You could first check the related VSS event logs to see if there is some useful information for us to troubleshooting.

Location: event viewer->windows logs->applications->find "VSS"

Besides, you could try to Re-registering vss dlls.

How to register, please refer to link below:

https://support.microsoft.com/en-us/kb/940184

In addition, you could use the vssadmin tool to check the state of the write list.

More info:

https://technet.microsoft.com/en-us/library/cc754968.aspx

Additional resource:

https://technet.microsoft.com/en-us/library/ee692290(v=ws.10).aspx

Volume Shadow Copy Service:

https://technet.microsoft.com/en-us/library/ee923636%28v=ws.10%29.aspx?f=255&MSPPError=-2147217396

Best regards,

Andy_Pan