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Question
Wednesday, April 27, 2016 11:17 PM
I have an MSDN subscription and installed Visual Studio 2015 Professional from ISO. Our engineering network is not connected to the internet for security reasons. After restarting Visual Studio a few times, I am greeted with a dialog saying that my license has expired. The dialog contains 4 options "Learn more", "Privacy Statement", "Sign In", and "Add an account...". All four of those options attempt to access the internet. The only other button on the dialog is a Close button, which closes Visual Studio. I claimed a product key from my MSDN subscription for VS 2015 Professional, but I am unable to enter the product key into Visual Studio.
Any help would be greatly appreciated.
Thank you,
Michael Hewitt
All replies (5)
Thursday, April 28, 2016 3:28 AM ✅Answered
Dear Michael,
Welcome to the MSDN forum.
How long did you install VS on your offline computer? Have you entered a product key for it before?
The Register Product page that you mentioned should have a place to reminder you to enter the product key, could you attached the screenshot of the Register Product page or upload the file to https://onedrive.live.com/ and share the link here.
Normally, when you open VS and go to Help-Register Product as the following screenshot and use the “License with a Product Key” option and enter your Product key with popup windows.
Best regards,
Sara
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Friday, April 29, 2016 10:39 PM
Sara,
Thank you for the prompt response. My screen looks just like yours except for two things. First, mine says "This license has expired" in the upper right and the "License with a Product Key" link in the lower right corner is missing. I installed it at roughly 10am and the license expired in the early afternoon, before I had gotten around to entering the product key. I did notice that the clock was behind by several hours, so I caused the machine to sync with our NTP server right around the time the license expired, so I wonder if that is what triggered it. Since I installed on a VM, I will roll back to before VS was installed, set the NTP server first, install Visual Studio again, and this time enter the license before I mess around with it.
Regardless, I don't understand why entering a product key is disallowed once the license is expired. Note that this installation is taking place on a network that is not connected to the internet.
Mike
Monday, May 2, 2016 6:39 AM
Dear Mike,
Thank you for your update and does your issue is solved or not?
According to your description, the license expired after many hours after installation, normally the VS 2015 versions have 30 trial days after installation.
Since you used the ISO file to install, could you please verify the integrity of the ISO using the FCIV.exe tool http://blogs.msdn.com/b/heaths/archive/2011/03/25/verify-the-iso-checksum-for-visual-studio-2010-service-pack-1-before-installing.aspxto validate the SHA-1 value of the ISO file, the expected values can find from: https://www.visualstudio.com/en-us/downloads/visual-studio-2015-iso-sha1-vs.aspx . Only this 2 values are the same, that means the ISO file is integrity and you can use it install.
If you still have license issue, please verify the validation of your license with the call 1-800-426-9400, Monday through Friday, 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft licensing specialist, and you can get more detail information from there.
Thank you for your understanding.
Best regards,
Sara
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Monday, May 2, 2016 9:10 PM
Sara,
After reinstalling Windows 10 and Visual Studio 2015, the Help->Register Product dialog now shows the "License with a Product Key" link. I clicked on that link, entered the product key, and everything seems good now. The moral of the story is to do that right away. I am guessing that setting my NTP server while I was waiting around for Visual Studio to boot is what did it. Could be that the original date/year was more than 30 days before the actual current date/year. Ended up costing a lot of time, as I still need to get Windows 10 activated offline, but at least it unblocked me.
Thank you for your help!
Mike
Tuesday, May 3, 2016 1:40 AM
Dear Mike,
I'm so glad to hear that your issue is solved and thank you for your sharing.
Best regards,
Sara
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