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Question
Monday, May 16, 2016 8:58 PM | 1 vote
I moved to a new PC. Both my former and my new PC has Windows 10 and I use Windows 10 and onedrive for a long time.
Before I moved, all my files were synched properly. I can see all the files if I check them via a web browser or in iPhone onedrive app. So I have the files.
My problem is that onedrive stops downloading all the files on my new PC. I have all the folders (seems to be) but a lot of them are empty.
The strange thing is that the OneDrive app says 'Up to date' but the empty folders still have the synching icon instead of the green checkmark. I would wait but I already restarted the PC several times, checked all the user account settings and I don't see any network activity / so it really stopped to download the files.
Anyway the files I already have locally on my new PC were downloaded very quickly. It just stopped downloading the remaining files. Those files are on my other PC locally. It's strange but if I modify or create any new files on my new PC, it works well, the files are being uploaded.
Please help!!! It is very important for me.
Best Regards,
Zsombor
p.s. I have Windows 10 Enterprise and Office Professional Plus 2016. This is a company PC but I use my private OneDrive account as I have an Office subscription so I have plenty of space there...
(everything are fully updated)
All replies (7)
Monday, May 23, 2016 9:25 AM ✅Answered | 1 vote
The solution was to uncheck the 'Use office to sync Office files' on the 'Office' tabpage of OneDrive settings window.
Tuesday, May 17, 2016 2:18 AM
Hi Hunsoul,
Check and see if the following article would help:
Fix OneDrive sync problems with Windows 10, Windows 8, Windows 7, or Windows Vista
Regards
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Thursday, May 19, 2016 1:56 PM
Hi Michael,
Thank you for your answer and thank you for the link.
Unfortunately I already found that link before and already tried all the possible solutions but non of them solved my problem.
It's strange that only a small fragment of the files are missing locally and after unlink/relink or resetting onedrive (so download the files again for blank) - it seems that the same files are missing.
Please help!
Friday, May 20, 2016 6:55 AM | 1 vote
OK Hunsoul,
Then please try the following options:
Need more help?
If you’ve followed the steps in this article and still need help, email the OneDrive support team.
See more support pages for OneDrive.
Regards
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact [email protected]
Sunday, May 22, 2016 9:23 PM
Hi Michael,
Thank you for your suggestion!
I move to that channel. :)
BR,
Wednesday, February 12, 2020 6:01 PM | 1 vote
Is there a fix yet?
I really don't like relying on workarounds like this.
Wednesday, July 8, 2020 5:10 PM
I'm interested in seeing a real solution to this, as well. I recently discovered that OneDrive was still busy doing sync work, but the client showed NO SIGNS that anything was happening. I unchecked the box for using Office to sync Office files, and the OneDrive icon changed to showing activity, again. This is not an acceptable workaround.
PlaidRadish