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Question
Friday, October 19, 2018 2:27 PM
Hello TechNet
I am having a rather unique scenario that I am hoping someone can give me some idea's on how to go about resolving the issue. So one of my users is having a problem when she tired to work on one of her PowerPoint presentations stored on the network after getting an Office 2016 upgrade. When she tires edit one of the tables in the PowerPoint which is being pulled from an Excel binary file on the network the following error is thrown.
Now I have done a bunch of research on this error online already. I know this error can be thrown for a number of reasons. After a lengthy amount of troubleshooting already where I confirmed the Excel file is accessible to the user if she opened it directly which is stored on the network too. I seemed to track part of the problem back to being in PowerPoint in the Trust Center under Trusted Locations when the "Allow Trusted Locations on my network" was not checked off. And within the Excel file the data was also being hidden which when un-hidden as well allowed the table to be edited or opened without a problem in PowerPoint.
Now what's really strange is the user came back to me and reported the error started appearing again. Which turned out to be because for some the data within the Excel file got hidden again which causes this error to be thrown. What further confuses me if we test on another machine that has Office 2016. It has no problem allowing you to edit the table in PowerPoint when the data is being hidden in the source Excel file.
So really I am now dealing with two issues first why does the data in the source Excel file keep getting hidden. Next why does the users workstation not work when the data in the Excel file when it is hidden since clearly it should be able to work as it does on another workstation. Furthermore this all worked on the users workstation under Office 2013 until it was upgraded to Office 2016.
All replies (4)
Wednesday, October 31, 2018 6:26 PM âś…Answered
Finally solved this issue today. Incase anyone else out there ever runs into this. The issue seemed to come down to the users windows profile being corrupt. Totally recreated it and retested everything with the user and magically everything now works without an issue.
Monday, October 22, 2018 8:26 AM
Hi,
*>>So one of my users is having a problem when she tired to work on one of her PowerPoint presentations stored on the network after getting an Office 2016 upgrade. *
So it only happens with a specific PowerPoint presentation file with a specific user, correct? Was the this specific file (including the embedded Excel file) created in Office 2016 or an earlier version of Office?
>>What further confuses me if we test on another machine that has Office 2016. It has no problem allowing you to edit the table in PowerPoint when the data is being hidden in the source Excel file.
When testing on another machine, did you test it with the same presentation file?
I'd recommend you first try patch your Office 2016 with all available update, then run a repair of your Office installation to see whether it helps.
Regards,
Steve Fan
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Monday, October 22, 2018 2:14 PM
Hello Steve
Thank you for the reply. To answer your first question both the PowerPoint file and the Excel file had been created with Office 2013. For your second question yes while testing the issue I did test with the same presentation file on another workstation which worked totally fine.
Now so far to try and address the issue I did run an update to office already on the users workstation. Which saw the Office 2016 build number change to 10827.20150 however the issue persisted. I know a quick repair has been performed so far but a full Online repair has yet to be run which i suppose I can try.
Tuesday, October 23, 2018 5:20 PM
Steve,
I tired a full repair on the Office 2016 installation and it still didn't make any difference on the issue. It still occurs even after the full online repair.