hacked account

Use the Microsoft sign-in helper tool first. It asks for the email address or phone number for the account and either provides self-help steps or offers the chance to talk to an agent.

Recommended recovery path:

1. If the PC used with that account may be compromised, run a full antivirus scan before changing anything.
   • Open Virus and threat protection
   • Select Scan options > Full scan > Scan now
2. Try to reset the password.
   • If the password no longer works, use Forgot my password on the sign-in page.
   • If prompted, select I think someone else is using my Microsoft account and follow the recovery steps.
3. Use the sign-in helper tool if the email or password was changed.
   • It can identify account problems and guide the next steps.
4. If access is restored, immediately review and fix account settings that may have been changed:
   • connected accounts
   • forwarding
   • automatic replies
   • Then change the password again to a strong one and review recent sign-in activity on Security basics.
5. If the account is temporarily blocked because of unusual sign-in activity, unblock it by resetting the password.

Important limits:

• Microsoft support agents cannot send password reset links or access and change account details.
• If standard recovery steps do not work, use the support contact flow for technical support.

Helpful entry points from Microsoft Support:

• Sign-in Helper tool
• Reset your password
• Contact Microsoft Support

References:

• How to recover a hacked or compromised Microsoft account | Microsoft Support
• I can't sign in to my Microsoft account | Microsoft Support
• What happens if there's an unusual sign-in to your account | Microsoft Support
• Unblock my Outlook.com account | Microsoft Support
• Change or reset your Microsoft account password in Windows | Microsoft Support
• How to help keep your Microsoft account secure | Microsoft Support