Can't log into my outlook.com e-mail on my computer or phone.

The cross-device failure coincides with a widespread Outlook service disruption reported on November 12, 2026, so check Microsoft’s current service status and wait for Outlook.com to return to normal before changing your password or account settings.^1^ ^2^

Check access now

1. Open the Microsoft service-health page.
2. Look for an Outlook or Microsoft 365 incident. If one remains active, no repair is needed on your devices; retry after Microsoft marks it resolved.
3. Enter this direct mailbox address carefully in your browser:
   https://outlook.live.com/mail/ Ensure the address is outlook.com, not outlook.con. The direct mailbox address can bypass problems with an old bookmark or redirect.^3^

If the status is normal but the page still times out

Determine whether the problem is the Internet connection shared by both devices:

1. On the phone, turn Wi-Fi off and use cellular/mobile data.
2. Open https://outlook.live.com/mail/ in the phone’s browser.
3. If Outlook works over mobile data, restart the home router and test again. The home network, DNS, firewall, or ISP path is blocking or failing to reach Outlook.
4. If it works in neither connection, try an InPrivate/Incognito browser window on the computer. If that works, clear cookies and cached data for Microsoft/Outlook sites, or temporarily disable browser extensions such as ad blockers.^3^

Only if the sign-in page loads but rejects the account

A timeout or “can’t reach this page” error is not, by itself, evidence of a bad password. If the page begins loading normally and then displays a specific password, verification, or blocked-account message, use Microsoft’s sign-in troubleshooter. Microsoft directs users who cannot sign in to the Microsoft account sign-in helper rather than Outlook.com email support.^4^

Do not repeatedly reset the password while the site itself remains unreachable. If the problem continues after service health is normal, record:

• The exact error message
• Whether mobile data works
• Whether InPrivate/Incognito works
• The browser and phone type
• The approximate time and time zone of the failure

Those results distinguish a Microsoft service problem from a home-network, browser, or account issue.

References

1. Microsoft service health status
2. Microsoft’s Outlook email hit by new outage - TechCrunch
3. outlook.com - Microsoft Q&A
4. How to get support for Outlook.com | Microsoft Support