Microsoft Outlook issue

Dear Joyce Ng,

In this case, I would like to share an update regarding the connectivity issue affecting multiple Microsoft 365 services.

According to Microsoft's notification (Incident ID: MO1550821), users may be unable to connect to or access multiple Microsoft 365 services, including Microsoft 365 suite, Microsoft Copilot, Exchange Online, Microsoft Teams, SharePoint Online, and Microsoft Defender XDR.

Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors. Microsoft is currently restarting and repairing impacted portions of the infrastructure to restore capacity. Additionally, they are investigating an unexpected increase in a specific type of service traffic and evaluating options to redirect traffic to alternative infrastructure to expedite recovery.

The incident is currently classified as Service Degradation, and Microsoft is actively investigating and working to mitigate the issue.

Regarding the restoration timeline and email delivery, Microsoft will provide official updates through the Service Health dashboard. I would recommend contacting Microsoft 365 business support if the issues persist or require further investigation.

If you have Microsoft 365 administrator privileges, please sign in to the Microsoft 365 Admin Center to view the details of this issue.

If you don't know who the admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support    

Alternatively, follow these steps:

• Sign in to the Microsoft 365 Admin Center.
• Go to Health > Service Health.
• Search for Issue ID: MO1550821.
• Select the issue and expand the details to review the latest updates, affected services, impact, and remediation information.

I'll continue to monitor this case and let you know if there are any updates.

Kind regards.