Outlook.com Error 500 on multiple devices; Microsoft account sign-in works

SEYED KAZEM DASTMALCHIAN 0 Reputation points
2026-11-13T00:59:44.3266667+00:00

I cannot access my Hotmail/Outlook.com inbox. The page either remains stuck on the Outlook loading logo or displays “500 Internal Server Error.” This happens in Firefox, Firefox Private Browsing, Microsoft Edge, and my phone’s browser using both Wi-Fi and mobile data. Restarting the computer did not resolve it. I can sign in to my Microsoft account, but my mailbox and Outlook’s help page will not load. Please investigate this issue and help restore access to my email.

Outlook | Web | Outlook.com | Email
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  1. SEYED KAZEM DASTMALCHIAN 0 Reputation points
    2026-11-13T01:03:19.4866667+00:00

    The issue remains unresolved. I have already tested multiple browsers, private browsing, two devices, Wi-Fi, and mobile data. Microsoft account sign-in works, but Outlook.com and its Help page do not load, so I cannot use the support route you suggested.

    Please connect me with a human support agent and create a case to investigate Outlook.com mailbox access. Please provide a case reference number and check whether a service incident or mailbox-specific fault is preventing access.

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