Our Email Has Been Down For Several Hours in Medford, Oregon

A broader Outlook/Microsoft 365 outage is affecting U.S. users, but no reliable restoration time or Medford-specific outage estimate has been published.

What to do now

1. Check the Microsoft 365 network health status for the current service state and recovery updates.^1^
2. If the status is not green, no local repair is required; retry Outlook after Microsoft reports that service has recovered.
3. Avoid repeatedly changing passwords, reinstalling Outlook, or removing the account while the service incident remains active. Those actions will not resolve a Microsoft-side outage.

Reports from November 12–13 indicate widespread disruption involving Outlook and other Microsoft 365 services, rather than an outage confirmed as unique to Medford.^2^ Crowd-sourced reports can show whether other users are still experiencing problems, but they do not provide an official restoration estimate.^3^

If Microsoft reports normal service but email still does not work

For a personal Outlook.com, Hotmail, Live, or MSN account:

• Open Outlook.com and check whether the problem affects both webmail and the Outlook app.
• Check that Microsoft cloud storage and mailbox storage are not full; a full account cannot send or receive mail.
• If Outlook.com opens but messages are missing, check Other, Junk Email, forwarding, and inbox rules.
• In Outlook.com, select Help, enter the problem, then scroll to Still need help? and select Yes if self-help does not resolve it.^4^

References

1. Microsoft 365 network health status
2. Widespread Microsoft outage takes down Outlook and other 365 services
3. Microsoft Outlook down? Current problems and outages | US
4. Can't send or receive email in Outlook.com | Microsoft Support