email will not come up

Check Microsoft’s Service Health Status page now; if Outlook.com is not green, the account should become accessible after Microsoft marks the service restored, but no reliable restoration time has been published yet.^1^

What to do now

1. Open the Service Health Status link on the Outlook.com known-issues page.
2. Look for an active Outlook or Microsoft 365 incident:
   • Service interruption means users may be unable to sign in or use email.
   • Restoring service means Microsoft is applying the fix.
   • Service restored means the underlying problem has been resolved.^2^
3. If an incident is active, wait for Service restored, then close and reopen the browser or Outlook app and sign in again. Microsoft advises waiting until the status is green before retrying.^3^

If the status is green but sign-in still fails

This is more likely to be specific to the account rather than a general outage:

1. Open Microsoft’s Outlook.com sign-in guidance.
2. Run the account troubleshooter/sign-in helper.
3. Follow its prompts for a forgotten password, identity verification, or a blocked account.^4^

Outlook.com support cannot manually handle sign-in recovery; Microsoft directs users who cannot sign in to the Microsoft account sign-in helper.^5^

Do not repeatedly reset the password while a service incident is active—it will not shorten the outage. Also, never post the email address, password, or verification codes publicly.

References

1. Fixes or workarounds for recent issues on Outlook.com
2. How to check Microsoft 365 service health
3. How to sign in to Hotmail | Microsoft Support
4. How to sign in to Outlook.com | Microsoft Support
5. How to get support for Outlook.com | Microsoft Support