My outlook email is not working

Microsoft is currently reporting a service issue affecting Outlook, so check the official status page first and wait for the incident to show as restored before changing account settings or resetting your password.^1^

What to do now

1. Open the Microsoft service health status page linked above.
2. Look for an Outlook or Microsoft 365 incident.
3. If an incident is active, monitor that page for updates and try Outlook.com again after Microsoft reports Service restored.
4. Do not repeatedly change your password—the page-loading symptom does not establish a password or account problem.

Rule out a browser problem

If the status page shows no active issue, or Microsoft reports that service has been restored:

1. Open an InPrivate/Incognito window:
   • Edge or Chrome on Windows: press Ctrl+Shift+N
   • Chrome on Mac: press Command+Shift+N
2. In that private window, open Outlook directly at: https://outlook.live.com/mail/
3. If Outlook opens there, return to the normal browser and:
   • Temporarily disable AdBlock, UBlock, pop-up blockers, and other extensions.
   • Clear cookies and cached files for Outlook/Microsoft sites.
   • Close every browser window, reopen the browser, and try again.

Microsoft specifically notes that ad blockers and pop-up blockers can prevent Outlook.com from loading.^2^

If it still keeps loading, try the latest version of another supported browser—Microsoft Edge, Chrome, or Firefox on Windows; Edge, Chrome, Firefox, or Safari 16 or later on macOS.^2^

If none of those steps works

Use Microsoft’s sign-in support route. The Outlook.com support page provides an option for users who cannot sign in or cannot open the mailbox.^3^

When reporting the issue:

• Type the error instead of pasting it, or attach a screenshot.
• Include the browser name and whether Incognito/InPrivate worked.
• Never include your password, verification code, or full email address.
• Remove your full Hotmail address from any public post to protect your privacy.

References

1. Microsoft service health status
2. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support
3. How to sign in to Outlook.com | Microsoft Support