Microsoft outlook email

Open Outlook.com in an Edge InPrivate window to determine whether Edge’s stored site data or an extension is preventing the mailbox from loading.

1. In Edge, select Settings and more (…) → New InPrivate window.
2. Go directly to https://outlook.live.com/mail/ and sign in.
3. Check whether the Inbox and messages load. InPrivate uses a separate browsing session without retaining normal browsing history, cookies, or site data.^1^

If Outlook works InPrivate

Correct the normal Edge session:

1. Disable ad-blocking extensions
   • Select Extensions (puzzle-piece icon) → Manage extensions.
   • Turn off AdBlock, UBlock, and any privacy, script-blocking, or pop-up-blocking extensions.
   • Reload Outlook.
   Microsoft specifically documents that AdBlock and UBlock can prevent Outlook.com emails from loading.^2^ Extensions can be disabled individually with their toggle.^3^
2. Delete only Outlook/Microsoft site data
   • Select Settings and more (…) → Settings → Privacy, search, and services.
   • Select Cookies → See all cookies and site data.
   • Search for Outlook/Microsoft entries associated with the sign-in and delete them.
   • Close Edge, reopen it, and sign in again.
   Deleting site cookies signs you out but does not delete email stored in the mailbox.^4^
3. If the problem returns after re-enabling an extension, leave that extension disabled or restrict it so it does not run on Outlook.com.

If Outlook also fails InPrivate

1. Update Edge through Settings and more (…) → Help and feedback → About Microsoft Edge, then reopen it. Outlook.com supports recent Edge versions.^5^
2. Check Microsoft’s Outlook.com known-issues page for an active service problem.^2^
3. If Edge continues failing while Chrome works, repair Edge:
   • Close all Edge windows.
   • Go to Start → Settings → Apps → Installed apps.
   • Find Microsoft Edge → Modify → Yes → Repair.
   Edge repair should not affect browser data or settings.^6^

References

1. Browse InPrivate in Microsoft Edge | Microsoft Support
2. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
3. Microsoft Edge Extensions: Frequently Asked Questions | Microsoft Support
4. Manage cookies in Microsoft Edge: View, allow, block, delete and use | Microsoft Support
5. Supported browsers for Outlook on the web and Outlook.com | Microsoft Support
6. What to do if Microsoft Edge isn't working | Microsoft Support