Sending, receiving, and organizing email in Outlook.com
Microsoft has confirmed an active incident affecting Outlook on the web and Exchange Online today, November 12, 2026, but has not published a universal restoration time; the latest progress and any tenant-specific estimate will appear in Microsoft’s service-health channels.^1^
Check the latest update
- Personal Outlook.com/Hotmail account: Check the Microsoft Service Health Status site linked from Microsoft’s Outlook.com known-issues page.^2^
- Microsoft 365 work or school account: Ask an administrator to open Microsoft 365 admin center → Health → Service health → Active issues Microsoft is working on, then select the Outlook/Exchange incident. Its details show the current status, user impact, last update, and all progress messages.^3^
- If the admin center cannot be reached, use Microsoft’s public service-status page or follow @MSFT365status for updates on certain incidents.^3^
Because this is a confirmed service incident, local actions such as reinstalling Outlook, changing the password, or repeatedly clearing the browser are unlikely to restore service. Wait until the incident status changes to Service restored, then retry Outlook.
Enable future incident notifications
A Microsoft 365 administrator can open Health → Service health → Customize → Email, enable service-health email notifications, and select the relevant services. Notifications for one incident can also be enabled by opening it and selecting Manage notifications for this issue.^3^
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