my outlook is not working

Open Outlook.com in a private browser window first; if the inbox loads there, disable ad-blocking extensions for Outlook.com and clear its cached browser data.

1. Test Outlook.com without extensions

1. Open an InPrivate/Incognito window:
   • Edge: press Ctrl+Shift+N
   • Chrome: press Ctrl+Shift+N
2. Go directly to https://outlook.live.com/mail/ and sign in.
3. If Outlook works normally there, the blank or refreshing page is likely related to stored browser data or an extension.

Microsoft documents that AdBlock and uBlock can cause Outlook.com messages to load slowly, time out, or not load. Disable the blocker for Outlook.com, refresh the page, and test again. If necessary, temporarily disable other extensions one at a time.^1^

2. Clear Outlook’s browser data

If using Microsoft Edge:

1. Select Settings and more (…) → Settings → Privacy, search, and services.
2. Under Clear browsing data, select Choose what to clear.
3. Set Time range to All time.
4. Select:
   • Cookies and other site data
   • Cached images and files
5. Select Clear now.
6. Close all Edge windows, reopen Edge, and sign in to Outlook.com again.^2^

This may sign you out of other websites. To avoid clearing data for every site, Edge also lets you open Settings → Privacy, search, and services → Cookies → See all cookies and site data, search for the Outlook/Microsoft entries, and delete only those entries.^3^

3. If it remains blank in private mode

• Try Outlook.com in another current browser, such as Microsoft Edge, Chrome, or Firefox.
• In Edge, check for updates at Settings and more (…) → Settings → About Microsoft Edge. Install any offered update, restart Edge, and test again.^4^
• Check the Service Health Status link on Microsoft’s Outlook.com known-issues page. If an Outlook service incident is shown, browser changes will not resolve it; wait until Microsoft marks the incident resolved.^1^

4. Contact Outlook.com support

If the page stays blank across private mode, another browser, and another device:

1. If Outlook’s menu opens, select Help.
2. Enter a description such as “Outlook.com opens to a blank page and keeps refreshing.”
3. Scroll to Still need help?
4. Select Yes and submit the request.

If Outlook is too blank or frozen to open Help, use the alternative support link provided under Still need help? on Microsoft’s Outlook.com support page.^5^

References

1. Fixes or workarounds for recent issues on Outlook.com | Microsoft Support
2. Microsoft Edge, browsing data, and privacy | Microsoft Support
3. Manage cookies in Microsoft Edge: View, allow, block, delete and use | Microsoft Support
4. What to do if Microsoft Edge isn't working | Microsoft Support
5. Can't send or receive email in Outlook.com | Microsoft Support