Unable to Send or Receive Emails

Andrea Martinez 0 Reputation points
2026-11-12T20:46:00.7533333+00:00

Hello Microsoft Support,

I am experiencing an issue with Microsoft Outlook. The email service is currently not working, and I am unable to send or receive emails.

Please investigate this issue and provide assistance to restore the email service.

Thank you for your support.

Best regards,

Outlook | Windows | New Outlook for Windows | For business
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  1. Lin V 1,970 Reputation points Independent Advisor
    2026-11-12T20:48:31.61+00:00

    Hi Andrea,

    This issue is likely tied to an ongoing service incident in the Microsoft 365 admin center (incident ID: MO1550821). Microsoft is currently investigating a widespread service degradation preventing users from connecting to multiple Microsoft 365 services, including Exchange Online.

    User's image

    Currently, Microsoft is actively investigating the issue on their end, so there is no action needed from end users at this time.

    In the meantime, please ask your IT administrator (if they still have access to the Microsoft 365 admin center) to monitor MO1550821 under Health > Service health for further updates. Having them use the "Report a problem" feature will also help Microsoft log the impact on your organization's tenant.

    I hope this information is helpful.

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  2. Andrea Martinez 0 Reputation points
    2026-11-12T20:50:20.8633333+00:00

    I'm not the administrator

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  3. EmilyS_726 34,285 Reputation points Volunteer Moderator
    2026-11-12T20:53:21.1933333+00:00

    Hello

    There's currently a global outage affect some Microsoft services, including Outlook. It is an issue on Microsoft's end. Service status can be monitored here https://status.cloud.microsoft/ however, even this page is loading extremely slow right now.

    Or via Msft's X/Twitter page: https://x.com/MSFT365Status/status/2120938282204688468

    As forum helpers, we don't have insider information regarding when this will be restored. I am sorry.

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