microsoft word

Question

microsoft word

Salomi Marandi 0

microsoft word has ran into an error.

how to repair it

Ron Barker 2,355 Reputation points

2026-11-12T13:58:22.4333333+00:00

Hi Salomi, if you clicked the repair now and nothing happened, it means that the quick repair operation did not take place, so you can use the quick repair when using the Office repair tool https://support.microsoft.com/en-gb/office/lifecycle/repair-an-office-application If Quick repair does not work you can use the online repair tool, which will reinstall Office during the process. It takes much longer and you need to be signed in with your Microsoft Account.

Answer accepted by question author

0 additional answers

Your answer

Ron Barker 2,355 Reputation points

2026-11-12T13:58:22.4333333+00:00

Hi Salomi, if you clicked the repair now and nothing happened, it means that the quick repair operation did not take place, so you can use the quick repair when using the Office repair tool https://support.microsoft.com/en-gb/office/lifecycle/repair-an-office-application If Quick repair does not work you can use the online repair tool, which will reinstall Office during the process. It takes much longer and you need to be signed in with your Microsoft Account.

Answer 1

Run Online Repair for Microsoft Office; it repairs the entire Office installation, including Word, and is more thorough than the repair offered in the error message.

Repair Microsoft Word

Close Word and all other Office applications.
Right-click Start:
- Windows 11: select Installed apps.
- Windows 10: select Apps and Features.
Find Microsoft 365 or Microsoft Office.
Select the three dots beside it, and then select Modify.
If prompted by User Account Control, select Yes.
Choose:
- Click-to-Run installation: Online Repair → Repair.
- MSI installation: Repair → Continue.
Complete the on-screen instructions, restart the computer if requested, and then open Word. Online Repair affects the entire Office suite, not only Word.[^1^](https://support.microsoft.com/office/-something-went-wrong-error-when-you-try-to-start-a-microsoft-365-app-4b4471dd-cf86-4a37-910d-35a01a6c7d17#windows-10 ""Something went wrong" error when you try to start a Microsoft 365 app")

If Word still displays the error

Test whether an add-in is causing the startup failure:

Press Windows key + R.
Enter:
```
   winword /safe
```
Select OK.

If Word opens in Safe Mode:

Go to File → Options → Add-ins.
At the bottom, select COM Add-ins under Manage, and then select Go.
Clear one add-in, select OK, and restart Word normally.
Repeat until Word opens normally. Leave the problematic add-in disabled or obtain an updated version from its publisher.

If Word does not open in Safe Mode, add-ins are unlikely to be the problem.[^2^](https://support.microsoft.com/office/lifecycle/i-get-a-stopped-working-error-when-i-start-office-applications-on-my-pc "I get a "stopped working" error when I start Office applications on my PC | Microsoft Support")

Final fallback

If Online Repair does not fix Word:

Install available updates from Settings → Windows Update → Check for updates.
If the error continues, uninstall Microsoft 365 or Office using Microsoft’s uninstall troubleshooter.
Restart the computer when prompted.
Reinstall Office from the Microsoft account associated with the license.

Microsoft recommends uninstalling and reinstalling when Word cannot start in Safe Mode and Office repair does not resolve the failure.[^2^](https://support.microsoft.com/office/lifecycle/i-get-a-stopped-working-error-when-i-start-office-applications-on-my-pc "I get a "stopped working" error when I start Office applications on my PC | Microsoft Support")

References