Miscellaneous topics that do not fit into specific categories.
Reset the password for the Microsoft account registered with your Gmail address, then use Microsoft’s recovery options if the verification code does not arrive.
Reset the password
- Open Microsoft’s password-reset instructions and select Reset password.
- Enter the Gmail address used for the Microsoft account.
- Select Next.
- Choose an available email address or phone number for verification.
- Retype the requested portion of that address or number, then select Get code.
- Enter the code and create a new password. ^1^
A Gmail address can be the username for a Microsoft account. Reset the Microsoft account password, not necessarily the Gmail password.
If the code does not arrive
- Check Gmail’s Spam, Junk, and All Mail folders for a message from
@accountprotection.microsoft.com. - Add
@accountprotection.microsoft.comas a trusted sender. - Do not request codes repeatedly. Excessive requests can cause a temporary block.
- If another verification method is displayed, use it.
- If Microsoft indicates a temporary block, stop making attempts and wait at least 24 hours. Repeated attempts may extend the block. ^2^
If no verification method works
Use the Sign-in Helper from Microsoft’s sign-in support page. Enter the affected Gmail address and follow the recovery option it provides. ^3^
If directed to the Microsoft account recovery form:
- Provide a different working email address where Microsoft can contact you.
- Complete the form from a device and location previously used with the account, if possible.
- Include as much accurate information as possible:
- Previous passwords
- Microsoft services used with the account
- Outlook contacts and exact email subject lines, if applicable
- Skype or Xbox information, if applicable
- Microsoft sends the result to the contact email within 24 hours. If verification fails, the form can be submitted up to twice per day. ^4^
If two-step verification was enabled and none of its registered verification methods are accessible, Microsoft support cannot bypass it or manually send a password-reset link. ^4^
Do not post the full email address, password, or verification codes in this public forum.
References