Sign in to Microsoft Solitaire Collection with the same Microsoft/Xbox account before and after upgrading; the app saves progress, levels, awards, and scores to that account for synchronization across supported devices.^1^
Before upgrading
- Open Microsoft Solitaire Collection on Windows 10 while connected to the internet.
- Check that the game shows your Microsoft/Xbox profile rather than Guest.
- Confirm that your current level and statistics appear under that profile.
- Close and reopen the game once while online, allowing any pending synchronization to finish.
- Record screenshots of important levels, statistics, and awards as a precaution.
After upgrading, install or open Microsoft Solitaire Collection and sign in with the identical account. Cloud-synchronized progress should then download. Game Saves generally maintain a local copy and synchronize it to the cloud; when cloud data is newer, the game downloads it to the device.^2^^3^
Where the local data may be stored
Games using Xbox Game Saves can keep local data under one of these structures:
%LocalAppData%\Packages\<PACKAGE_NAME>\SystemAppData\wgs\
%LocalAppData%\Packages\<PACKAGE_NAME>\SystemAppData\xgs\
The exact folder and saved-data contents depend on the game.^4^ The available documentation does not identify which exact package subfolder Microsoft Solitaire Collection currently uses, so do not move, edit, or replace files there; direct manipulation can create synchronization conflicts.
If Solitaire currently shows Guest, the available evidence does not establish that those local-only levels can be transferred reliably. In that case, avoid resetting or uninstalling the app before the upgrade and contact Microsoft Casual Games Support from within Solitaire for account-linking or recovery options.
Windows 11 upgrade behavior
For a normal in-place upgrade from Windows 10 to Windows 11, the default behavior is to move files and data into the new installation. Microsoft nevertheless recommends backing up important data before installing a new Windows version.^5^
The safest combination is therefore:
- Verify Solitaire is signed in and synchronized.
- Keep a separate backup of personal files.
- Perform an upgrade that keeps files and apps, rather than a clean installation.
- Open Solitaire online afterward and use the same account.
- If a local-versus-cloud conflict prompt appears, compare the displayed dates or progress carefully and select the copy containing the latest level.^3^
References
- Microsoft Solitaire Collection - Free download and play on Windows ...
- Game Saves overview
- Understanding the Game Saves sync flow
- Game Saves walkthroughs and samples
- Upgrade to Windows 11: FAQ | Microsoft Support