Light Room App Billed Twice

Question

Light Room App Billed Twice

Joe Wells 0

Light Room App billed twice. Should only be billed one at 9.99 per month

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2 answers

Your answer

Answer 1

Were they both in your Microsoft account? Or did you pay via Microsoft once, but another directly from Adobe?

If they are both in your Microsoft account, this is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

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If you have one via Msft and one via Adobe, you will need to decide which one to keep and which one to cancel, and then contact accordingly, either Microsoft or Adobe to cancel one of them.

Answer 2

Review your Microsoft Store order history to identify both posted Lightroom charges, then request a refund or contact Microsoft Support for the duplicate transaction.

Check the two charges

Open Microsoft account order history and sign in with the Microsoft account used to purchase Lightroom.
Select Payment & billing > Order history.
Under Refine, choose a date range covering both $9.99 charges.
Open Order details for each Lightroom transaction and record:
- Order number
- Charge date
- Payment method
- Subscription or product description

Microsoft identifies posted transactions as Completed or Redeemed in order history.^1^

Act on what appears

Two Lightroom orders appear: This indicates two Microsoft Store transactions. Use the refund option shown in the relevant order details, if available. Refund eligibility for PC apps and subscriptions depends on the offer and applicable law.[^2^](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID] "Get a refund for apps and games purchased from Microsoft Store | Microsoft Support")
Only one order appears: Go to the Microsoft account Payment options page and select Investigate. Microsoft states that two bank charges with only one order-history entry can mean another Microsoft account—such as a family member’s account—is using the same card.^3^
No refund option appears: From the duplicate-charge support page, select Contact Support, enter “charged twice for Lightroom,” choose Get Help, and then Contact Support. Provide both charge dates, amounts, and the order numbers. Microsoft Support must inspect account-specific billing records; do not post those details publicly.

If a refund is approved, its status appears beside the product in Order history. After Microsoft issues it, the bank may take a few additional days to credit the original payment method.^4^

Do not dispute both charges with the bank unless Microsoft confirms neither is valid; one charge may be the active Lightroom subscription you want to retain.

References

View your Microsoft Store order history | Microsoft Support
[Get a refund for apps and games purchased from Microsoft Store | Microsoft Support](https://support.microsoft.com/accounts-billing/subscriptions/[Subscription ID])
I've been charged twice | Microsoft Support
Check the status of your Microsoft Store return or refund | Microsoft Support