Turn off audio enhancements first, because they can make built-in laptop speakers sound muffled or distorted; if that does not help, change the audio format and then update the audio driver.^1^
1. Disable audio enhancements
Windows 11
- Open Start → Settings → System → Sound.
- Under Output, select the laptop’s Speakers.
- Set Audio enhancements to Off.
- Play the same movie or music track again.
Windows 10
- Right-click the Volume icon and select Sounds.
- Open Playback, select Speakers, and choose Properties.
- Open Enhancements.
- Select Disable all enhancements, choose OK, and test again.
An unsuitable format can reduce sound quality.^1^
- Windows 11: Settings → System → Sound → Speakers → Advanced → Default format.
- Windows 10: Right-click Volume → Sounds → Playback → Speakers → Properties → Advanced.
Select another available Default format, apply it, and test playback. If it sounds worse, return to the previous setting.
3. Determine whether it is software or speaker hardware
Connect wired headphones or Bluetooth headphones and play the same audio:
- Headphones sound clear, but the built-in speakers remain muffled: the laptop speakers, speaker grille, or internal connection may be the problem. Check that the grilles are not covered or blocked. Avoid liquids and sharp tools when cleaning them. If only one speaker is distorted or it rattles even at moderate volume, arrange service with the laptop manufacturer.
- Headphones are also muffled: continue with the driver steps below because the issue is more likely within Windows, the audio driver, or the application.
- Only one application sounds muffled: check that application’s equalizer, effects, and playback settings before changing the system driver.
4. Update the audio driver
- Open Start, search for Device Manager, and open it.
- Expand Sound, video and game controllers.
- Right-click the audio device and select Update driver.
- Select Search automatically for drivers.
- Restart the laptop and test it.
If Windows finds nothing, download the audio driver for the exact laptop model from the laptop manufacturer’s support site. Microsoft notes that a newer manufacturer driver may still exist even when Device Manager reports that the best driver is installed.^2^
5. Reinstall the driver if updating does not help
Save open work first because this procedure requires a restart.
- Return to Device Manager → Sound, video and game controllers.
- Right-click the audio device and select Uninstall device.
- Confirm the removal.
- Restart the laptop; Windows should reinstall the audio driver automatically.^2^
- If the sound remains muffled, install the latest driver directly from the laptop manufacturer.
If the built-in speakers remain distorted after these steps while headphones sound normal, software troubleshooting has isolated the problem to the laptop’s speaker path; manufacturer inspection or speaker replacement is the appropriate next step.
If the laptop runs Windows 10, note that Microsoft support for Windows 10 ended on October 14, 2025.^1^
References
- [Windows 10](https://support.microsoft.com/windows/hardware/audio/fix-distorted-or-crackling-audio-in-windows)
- [Windows 10](https://support.microsoft.com/windows/hardware/audio/update-audio-drivers-in-windows#reinstall-the-audio-driver-recommended-if-updating-doesn%E2%80%99t-help)