Microsoft Store, stole $199.....

Question

Microsoft Store, stole $199.....

Heather Estenbaum 0

I bought and paid for a brand new digital copy of Windows 11 Pro from the Microsoft Store website. They would not or could not activate my copy of Windows 11 Pro. I ended up going to BestBuy and buying a Retail copy so that I could activate Windows. Now I am trying to get through and submit a refund request, but in the Order History is says "Complete" and doesn't give me any other options. When i click on the Windows 11 Pro link, it take me back to the store and wants me to spend more money.

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Neil D 34,835 Reputation points Volunteer Moderator

2026-11-09T18:51:08.93+00:00

Use the Get Help app in windows. Search the phrase billing then select Contact Support at the bottom of the window.

Select another two filters and you should see the option to Chat with a Support agent in your web browser.

Explain your situation to the agent. Although I'm not sure why Windows 11 Pro would not activate. The licence from the windows Store is also a retail licence, just digital only.
Heather Estenbaum 0 Reputation points

2026-11-09T18:56:16.4066667+00:00

The Get Help app doesn't give me the option to contact support because it says i am using a personal account. So every time I sign in, it rejects it and i can't go any farther.

Mod note [image edited to remove PII]
Neil D 34,835 Reputation points Volunteer Moderator

2026-11-09T19:15:04.6666667+00:00

It should not do that. Perhaps that is why the digital licence wouldn't work.

note I've removed your image for the time being as it contains your email address.

Try the link https://support.microsoft.com/en-us/contactus/ sign-in then select Windows and the Get Home support option. Use the same phrase to search and look for the Chat in your browser..... option.
Heather Estenbaum 0 Reputation points

2026-11-09T19:24:15.9466667+00:00

Please close or lock this thread, I finally got through and they are processing my refund

Neil D 34,835 Reputation points Volunteer Moderator

2026-11-09T18:51:08.93+00:00

Use the Get Help app in windows. Search the phrase billing then select Contact Support at the bottom of the window.

Select another two filters and you should see the option to Chat with a Support agent in your web browser.

Explain your situation to the agent. Although I'm not sure why Windows 11 Pro would not activate. The licence from the windows Store is also a retail licence, just digital only.
Heather Estenbaum 0 Reputation points

2026-11-09T18:56:16.4066667+00:00

The Get Help app doesn't give me the option to contact support because it says i am using a personal account. So every time I sign in, it rejects it and i can't go any farther.

Mod note [image edited to remove PII]
Neil D 34,835 Reputation points Volunteer Moderator

2026-11-09T19:15:04.6666667+00:00

It should not do that. Perhaps that is why the digital licence wouldn't work.

note I've removed your image for the time being as it contains your email address.

Try the link https://support.microsoft.com/en-us/contactus/ sign-in then select Windows and the Get Home support option. Use the same phrase to search and look for the Chat in your browser..... option.
Heather Estenbaum 0 Reputation points

2026-11-09T19:24:15.9466667+00:00

Please close or lock this thread, I finally got through and they are processing my refund