Office 365 (Excel, Word, etc.) will not 'save'

Question

Office 365 (Excel, Word, etc.) will not 'save'

Alf Hatton 0

Office 365 (Excel, Word, etc.) will not 'save', signposts to 'activate' which then connects to purchase...I have 365 on autorenewal due 10th November, so should not need to 'activate'.

Alf Hatton 0 Reputation points

2026-11-09T13:39:22.69+00:00

AI bot replied:

If Word and Excel will not save and instead prompt for activation, Office is most likely in an unlicensed or deactivated state. [---]

Checked licences, all uptodate, still getting 'activate; when trying to edit and save

1 answer

Your answer

Alf Hatton 0 Reputation points

2026-11-09T13:39:22.69+00:00

AI bot replied:

If Word and Excel will not save and instead prompt for activation, Office is most likely in an unlicensed or deactivated state. [---]

Checked licences, all uptodate, still getting 'activate; when trying to edit and save

Answer 1

DaveM121 947.9K Independent Advisor

1

Open Word.

At the top right of Word, log out of Office.

Restart (not shut down) your PC, then log back into Office, is your subscription then recognized correctly.

2

If not, log into your Microsoft account on this link, check the expiry date listed on your subscription, is that listed correctly.

https://account.microsoft.com/services/

If not, go to the Billing section, is it indicated your payment has been processed correctly.

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