Office 2024 license not working

Check whether Office 2024 appears in the Microsoft account used during laptop setup; if it is absent, the promised license has not yet been claimed or associated with that account.

1. Check whether you actually received the Office entitlement

1. Close all Office applications.
2. Open the Microsoft Services & subscriptions page:
   https://account.microsoft.com/services
3. Sign in with the Microsoft account used when first setting up Word or Excel.
4. Look under Products you’ve purchased for Office Home & Student 2024, Office Home & Business 2024, or another Office 2024 edition.

Microsoft states that the Office product should be listed there when the account owns the license; signing in with a different account results in Office being unable to find the product.^1^

2. If Office 2024 is listed

The entitlement exists, so reinstall Office from that account rather than accepting the purchase prompt:

1. On the Services page, select Install for Office 2024.
2. Run the downloaded installer.
3. Open Word.
4. Sign in with the same Microsoft account.
5. Accept the license agreement.
6. In Word, open File → Account and verify that Product Information identifies Office 2024 as activated.

Microsoft documents account-based installation and activation for Office 2024.^2^

If another Office edition or trial is also installed, remove only the version you are not using through Control Panel → Programs → Programs and Features, restart Windows, and then reopen Office. Multiple Office installations can cause activation conflicts.^1^

3. If Office 2024 is not listed

Check the laptop packaging, invoice, email, or activation card for a 25-character Office product key.

If a key was supplied:

1. Go to https://www.office.com/setup.
2. Sign in with the Microsoft account that should permanently own Office.
3. Enter the key without hyphens when prompted.
4. Complete redemption, then return to the Services page and install Office.

A key reported as already used has normally already been associated with a Microsoft account; installation must then be performed from that account.^3^

If no key was supplied, open the preinstalled Word or Excel application and look for Activate Office, rather than Buy or Try. New PCs with Office preinstalled normally present those choices when an Office application is first opened.^4^

Some HP devices expose their bundled Office offer through the preinstalled Microsoft Store/Office installation. Only if the device shows an Office offer belonging to this PC, uninstall conflicting Office copies, open Microsoft Store → Library, install the offered Office package, and claim it using the intended Microsoft account. This resolved a closely matching HP bundled-license case.^5^

Do not use the special “free Office after trial” procedure unless the laptop was sold in Japan with that specific offer; Microsoft documents that program as Japan-only and subject to a 90-day claim period.^6^

4. If the entitlement is still missing

If Office 2024 is absent from the account, no valid key was included, and the laptop offers only Buy, the seller or HP must provide the promised OEM entitlement or correct the sale. Keep the invoice or product listing showing “Office 2024 lifetime” and request either:

• activation of the bundled entitlement,
• a valid retail Office 2024 license, or
• a refund for the missing Office component.

If a supplied key is rejected or blocked, Microsoft’s guidance is to contact the seller and request a refund.^3^

References

1. Unlicensed Product and activation errors in Office | Microsoft Support
2. Install on a PC
3. Where to enter your Office product key | Microsoft Support
4. Can’t find Outlook, Access, or Publisher apps on a new PC that included Office | Microsoft Support
5. OFFICE 2024 not showing up in microsoft account, supposed to be available with new HP 15 fd1354TU - Microsoft Q&A
6. [Using the dialog at Step 5](https://support.microsoft.com/office/switch-to-office-home-and-business-2024)