Unable to complete Azure for Students verification - Need assistance to activate subscription

Likely cause: this usually happens when student verification succeeds in part, but the subscription activation pipeline does not complete due to account/tenant eligibility checks or delayed backend propagation.

1. Confirm you are signing in with the exact same academic account used in verification (no alternate personal account/session).
2. Check eligibility constraints for Azure for Students in your region and account status (one active benefit per eligible student account).
3. Clear active sessions (InPrivate window) and retry activation from the Azure for Students offer page.
4. If verification already shows completed but activation still fails, request manual backend review by support with your verification reference and timestamps.
5. Capture any visible correlation/request IDs from the error page and include them in the support case for faster tracing.

Notes:

• This is often an account-state mismatch or delayed backend sync, not a local browser issue.
• Re-verifying repeatedly usually does not help once verification is already marked complete.

References:

• Azure for Students offer details: https://learn.microsoft.com/azure/education-hub/azure-dev-tools-teaching/program-faq
• Troubleshoot subscription/account access: https://learn.microsoft.com/azure/cost-management-billing/manage/troubleshoot-azure-subscription
• Create Azure support request: https://learn.microsoft.com/azure/azure-portal/supportability/how-to-create-azure-support-request

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Hi @Hemant Bharadwaj, thank you for your reply!

I have already tried clearing sessions / InPrivate window, and as you mentioned in Step 4 ("request manual backend review by support"), I am unable to open a support ticket in the Azure Portal because my account hits error AADSTS16000 (User account does not exist in tenant 'Microsoft Services' since no subscription is provisioned yet), and the direct support link redirects to Bing.

Could you please initiate a Private Message with me or escalate this for a manual backend review using my SessionID (3381796b-82ff-40fa-9a2b-73200c7e47c4) and TimeStampUTC (11/8/2026 12:59:48 PM)? Thank you so much!