my account was hacked

Hello,

Welcome to the Microsoft Outlook Community.

Good afternoon @micah rogerson . I'm sorry for what happened. I understand the concern, especially when the attacker changes the alias, password, or security information used to recover the account.

When a Microsoft account is compromised and recovery methods have changed, access can become more difficult. For security and privacy reasons, the Microsoft Community does not have access to the accounts or tools necessary to retrieve or change security information on behalf of the owner.

The first step is to use Microsoft's official recovery procedure:

How to recover a hacked or compromised Microsoft accoun 

If the recovery procedure does not allow you to regain access, you can also check the service options available from Microsoft Support:

Contact Microsoft Support

1.Go to the support page and select Get Help.

2.Let them know that you need help with account security.

3.Follow the options presented to check if there is chat support or another channel available for your case.

4. If contact with an agent is offered, follow the guidelines provided during the service.

Availability of contact channels may vary by product, region, and time. If an option is not available, please try again later.

Important: Don't share your password, security codes, full email address, or other personal information here. This data isn't necessary for us to guide you in the community. 

I hope these guidelines will help direct the recovery of the account. If you encounter any difficulties, please let us know at which stage the procedure stopped and what message was presented, without including sensitive information.

When possible, return to report the result. Your feedback can also help other users who are facing a similar situation.

Hello, so my Microsoft account got hacked. Now, when I try to sign in, it sends a code to an unknown email. Because of that, I also cannot get into my computer because it's asking for a long code that I can't find in my Microsoft account. I've been trying to reach Microsoft, but they make it so hard to do so. I've completed a form, but is there any way to speak with a human about this? Thank you

Hello, I’m Virginia.

Try recovering your account here:

Hacked:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can also try https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop-down menus.

I have further options if this doesn’t work.