How to fix power point when it runs into an error

Albert Bowa 0 Reputation points
2026-11-02T07:24:56.3966667+00:00

When I open power point, it is saying that it has run into an error that is preventing it from working properly

Microsoft 365 and Office | PowerPoint | For home | Windows
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  1. DaveM121 947.9K Reputation points Independent Advisor
    2026-11-02T07:57:47.11+00:00

    1

    The 'Repair Now' button on that error popup dialog only performs a quick repair of the Office apps and that rarely resolves the problem with the Office apps, the best option is to perform a full online repair of your Office installation.

    Before performing this process to ensure you do not loose the Office installation during the repair, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps - Installed Apps, then scroll down to find Microsoft Office

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

    2

    If that does not resolve the problem, completely uninstall Office, restart your PC, then download and reinstall Office from your account online (https://account.microsoft.com/services/).

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  2. AI answer

    2026-11-02T07:25:28.8666667+00:00

    Try these steps in order on Windows:

    1. Update Office
      • Open any Office app such as Word.
      • Go to File > Account.
      • Under Product Information, select Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    2. Start PowerPoint in Safe Mode to check add-ins
      • Press Windows + R.
      • Type powerpnt /safe and press Enter.
      • If PowerPoint opens in Safe Mode, the problem is likely an add-in.
      • Then go to File > Options > Add-Ins.
      • In Manage, select COM Add-ins and choose Go.
      • Clear the add-ins, select OK, and restart PowerPoint normally.
      • If that fixes it, re-enable add-ins one at a time to find the one causing the crash.
    3. Repair Office
      • Close all Office apps.
      • Open Control Panel > Programs and Features.
      • Select Microsoft Office.
      • Choose Change > Repair.
      • If file association is involved, Microsoft also recommends Quick Repair from this same area.
    4. Check whether PowerPoint is busy with another process
      • Look at the status bar at the bottom of the PowerPoint window.
      • If PowerPoint is processing something, wait for it to finish before trying other actions.
    5. Update antivirus software
      • If antivirus software is out of date, PowerPoint may not function properly.
      • Install the latest antivirus updates from the antivirus vendor.

    If PowerPoint does not start even in Safe Mode, the issue is less likely to be an add-in. In that case, repair Office. If repair does not help, reinstalling Office is also recommended in the support guidance.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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