Problemi eliminazione contatti Outlook

Question

Problemi eliminazione contatti Outlook

Damiano Fiorini 5

Buongiorno, scrivo perchè non riesco a cancellare i contatti da Outlook, mi compare la dicitura "Non è stato possibile eliminare questo contatto", non riesco a risolvere. So che è un problema largamente diffuso.

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Answer 1

Roberto A 0

Ciao, stesso problema qui da un mese circa.Io aggiungo i contatti da iPhone con Outlook come predefinito. Su People li vedo, ma WhatsApp non li sincronizza.

Se provo a eliminarli da People mi esce “Non è stato possibile eliminare il contatto”.

L'unico modo per farli funzionare è ricrearli da zero da web. Solo così poi WhatsApp li vede.

A voi succede la stessa cosa con quelli creati da iPhone? #

problema eliminazione contatti - outlook people

Damiano Fiorini 5 Reputation points

2026-11-08T16:50:12.61+00:00

Dinamica identica, non riesco a contattare supporto outlook se non con comunicazioni lentissime
Roberto A 0 Reputation points

2026-11-08T16:57:08.8933333+00:00

Ciao @Alvise Cervellati , confidiamo nel tuo aiuto. Grazie mille
Hornblower409 19,160 Reputation points

2026-11-10T14:43:12.5966667+00:00

@Roberto A said

I add contacts from my iPhone with Outlook ... try to delete them from People I get “ Could not delete contact ”.

I am tracking a possibly similar case. To see if you problem lines up, could you please answer a few questions.

1 -- When you say you add the contact from your iPhone, are you using Apple's native Contacts app, the Outlook app, or something else?

2 -- Using Outlook Web People, do an Export Contacts. Do the "Ghost" contacts appear in the CSV exported file?

3 -- If you create two almost identical test contacts (only change one letter in the First Name), one using the app you normally use on your iPhone and one directly in Outlook Web People, does only the iPhone-created one become a Ghost (undeletable)?

4 -- Do you also have Microsoft Teams on the iPhone with Sync my device contacts enabled?
Roberto A 0 Reputation points

2026-11-10T21:59:57.2433333+00:00

Hi @Hornblower409 , thanks for tracking this. Here are my answers:

1 - I use Apple's native Contacts app on iPhone, with Outlook set as the default account. I haven't used the Outlook app to add contacts so far, but I'll probably switch to it as a workaround for new contacts.

2 - I did the Export from Outlook Web People. The "Ghost" contacts do not appear in the CSV. The only one that appears is the last one I created directly in Outlook Web, and that one is synced correctly with iPhone contacts / WhatsApp.

3 - Yes. Only the ones created from iPhone become Ghost / undeletable. The ones created directly in Outlook Web are fine.

4 - I don't have Microsoft Teams on iPhone. I have it installed only on iPad, which I use just on Wi-Fi on some days.

Let me know if you need anything else.
Hornblower409 19,160 Reputation points

2026-11-11T09:11:59.3033333+00:00
@Roberto A said

I use Apple's native Contacts app on iPhone ... Only the ones created from iPhone become Ghost

Thank you very much for the report. That is one more supporting piece of evidence that contacts created in Apple Contacts might become Ghost.

1 -- For now, I suggest creating new contacts in Outlook Web People rather than Apple's Contacts app. You've demonstrated that these contacts behave normally.

2 -- If you're up for one more test:

Create a single test contact using Outlook for iOS.

Does it sync to your Apple Contacts?

Can it be deleted normally using Outlook Web?

3 -- Unfortunately, I don't have a method for removing the existing Ghost contacts.

Since they're visible in Outlook Web but cannot be deleted, I think you've reached the point where Outlook.com Support needs to investigate the existing Ghost contacts.

Outlook Web - Free In-App Support

Logon to https://outlook.cloud.microsoft/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help -> {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser

When you get into Chat, be sure to tell them that the Ghost contacts were created in Apple Contacts and that you have already tried to delete them in Outlook Web. You might also want to include a link to this page so that Support will have some idea of the problem you are facing when trying to delete the Ghost.

Direct link to this Question is https://learn.microsoft.com/en-us/answers/questions/6057361/
Damiano Fiorini 5 Reputation points

2026-11-14T06:22:18.47+00:00

Ci ho giá provato, ma l’operatore dice di conttare assistenza outlook nonostante siano loro. Quindi risulta impossibile
Hornblower409 19,160 Reputation points

2026-11-14T08:58:08.13+00:00

@Damiano Fiorini said

the operator says to contact Outlook support even though [it was outlook.com support]

That could have been my fault, if you were following the prompt I had suggested to Roberto and mentioned "Apple Contacts". Support may not have understood and thought you had an Apple/Outlook contact sync problem.

All I can suggest is that you try again. Something like this?

This is a continuation of my previous case about contacts that I cannot delete using Outlook Web. During my last Support Chat I got caught in a Support que handoff loop and the problem remains unresolved. The affected contacts are visible in Outlook.com People, but I cannot edit or delete them. When I try to delete one I receive "Couldn't delete contact". Other contacts behave normally and can be edited and deleted. This is not a problem about syncing contacts, only that Outlook.com displays contacts that cannot be deleted.
Roberto A 0 Reputation points

2026-11-14T09:07:47.4133333+00:00

@Damiano Fiorini per il momento ti consiglio di scaricare App Microsoft Outlook per la gestione dei nuovi contatti così sei sicuro che si sincronizzano correttamente. Se preferisci utilizzare la posta Mail di Apple invece di OutlookApp, ti consiglio di disabilitare le notifiche App per evitare duplicati. Approfondirò meglio appena possibile con ticket supporto Apple/Outlook dato che l’anomalia non è chiara.
Hornblower409 19,160 Reputation points

2026-11-14T09:57:29.5633333+00:00

@Roberto A said

If you prefer to use Apple Mail instead of Outlook App, I recommend disabling app notifications to avoid duplicates.

I'm not sure I understand the "disable app notifications" part. Which notifications/settings do you mean, and how would that have anything to do with Ghost contacts? Lost in translation?
Roberto A 0 Reputation points

2026-11-14T10:03:35.01+00:00

Hi @Hornblower409 ,just to clarify: the MS Outlook App notifications tip was just an extra suggestion to avoid duplicate mail alerts if you use Apple Mail. It's not related to the ghost contacts. For now, using Microsoft Outlook App to manage contacts is definitely the best solution.

Answer 2

Alvise Cervellati 7,150 Independent Advisor

Ciap @Damiano Fiorini

Prova ad accedere qui

https://outlook.live.com/people/

Vedi se da qui riesci ad interagire con i contatti

Altrimenti, posta l'esatto errore che ti compare facendo l'operazione

Fai sapere

Elvis

Damiano Fiorini 5 Reputation points

2026-11-01T10:35:08.9233333+00:00

IMG_9564.jpegHo due contatti outlook, su entrambi compare questo errore! Non riesco a mettermi in contatto con supporto outlook, mi liquidano subito. Cerco risoluzione immediata
Alvise Cervellati 7,150 Reputation points Independent Advisor

2026-11-02T17:14:22.18+00:00

Ma questo errore lo vedi accedendo via web al tuo account, corretto?
Damiano Fiorini 5 Reputation points

2026-11-02T17:25:57.9333333+00:00

Si esatto, uso quello
Damiano Fiorini 5 Reputation points

2026-11-02T17:27:05.22+00:00

Si esatto, uso quello
Damiano Fiorini 5 Reputation points

2026-11-13T16:42:04.8933333+00:00

@Roberto A ciao, per caso tu hai risolto? Io no😭
Hornblower409 19,160 Reputation points

2026-11-13T23:57:45.67+00:00
@Damiano Fiorini said

did you solve it by any chance? I didn't

Unfortunately, There does not appear to be a method for removing the existing Ghost contacts.

Since they're visible in Outlook Web but cannot be deleted, I think you've reached the point where Outlook.com Support needs to investigate the existing Ghost contacts.

Outlook Web - Free In-App Support

Log in to https://outlook.cloud.microsoft/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help -> {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser

When you get into Chat, be sure to tell them that the Ghost contacts were created in Apple Contacts and that you have already tried to delete them in Outlook Web. You might also want to include a link to this page so that Support will have some idea of the problem you are facing when trying to delete the Ghost.

Direct link to this Question is https://learn.microsoft.com/en-us/answers/questions/6057361/

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