Wrong Name and Email Info getting pulled for new Azure Subscription

Question

Wrong Name and Email Info getting pulled for new Azure Subscription

Eddie Weber 5

I'm attempting to create an Azure Pay-As-You-Go subscription after previously using an Azure free trial.

During registration, the profile information section automatically populates with an outdated last name and an incorrect notification email address. These fields are disabled and cannot be edited.

I've verified that my personal Microsoft account profile, billing information, and Microsoft Entra ID user properties all contain my current, correct information.

I've also signed out, closed my browser, and signed back in, but the outdated information persists.

Could you please help identify and update the account record being used to populate the Azure subscription registration form so I can complete registration with accurate information?

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Answer 1

David Seabrook 250

Hi Eddie,

You've already started some troubleshooting & checked the obvious profile sources, so Iets start with Billing. It's important to note that Microsoft documents that Azure billing account is separate from your Azure user account and Microsoft account I have attached the relevant documentation FYI>>

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-azure-account-profile

Follow these steps to check >> Go to Azure Portal → sign in → search for “Cost Management + Billing” → select Properties and check the billing account/contact information shown there.

If the old name/email remain locked during signup, the next step is to raise a Billing support request.

Go to >> Azure Portal → Help + support → Create a support request and include a screenshot of the incorrect read only fields plus the steps you've taken already.

That will get the issue in front of the team that can investigate the billing/account record and get you back on track.

Eddie Weber 5 Reputation points

2026-10-26T22:37:02.8033333+00:00

Thank for getting back to me David. I tried following these directions earlier but my dashboard looks a little different. There isn't a "Properties" option anywhere that I can find.

When I click on "Cost Management + Billing" it takes me to the "Billing Scopes" section, which doesn't have anything for contacts.

When I click on "Cost Management" I have a larger menu to choose from. The closest thing I've found is the "Configuration" section, where I had already updated my email. There is no information with my name there.

Is there something that I'm missing with these menus?
David Seabrook 250 Reputation points

2026-10-26T22:47:09.48+00:00
Thanks for posting the screenshots. They clarify the issue, and you're correct that the Properties path I mentioned isn't available from the view you're seeing.

You've now confirmed that:

Your Microsoft account and Entra profile contain the correct details.

Portal settings → My information contains the correct email.

Cost Management + Billing → Billing scopes isn't presenting a billing account/scope for you to inspect.

Microsoft notes that an Azure billing account is separate from the Azure user account and Microsoft account:

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-azure-account-profile

Microsoft's billing account/scopes documentation is also here:

https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/view-all-accounts

Given that the Pay-As-You-Go signup is still pulling the outdated name/email into read-only fields, I wouldn't keep changing unrelated profile settings. At this point I'd raise an Azure Billing Support request and include the screenshots you've posted here.

You can start here:

https://portal.azure.com/#create/Microsoft.Support

I'd describe it specifically as: “Pay-As-You-Go signup is populating outdated, read only name and email information despite my Microsoft account, Entra profile and accessible Azure contact information being correct.”

That should give the billing/account team the full picture without sending you around the same loop again.