Azure for Students

If you meet all Azure for Students eligibility requirements, submit an Azure subscription-management support request for Microsoft to review the failed academic verification; repeatedly signing in with the same student email will not resolve “Unable to confirm your University ID.” ^1^

1. Confirm that the offer applies

Azure for Students requires that you:

• Are at least 18 years old.
• Are a full-time student at an accredited, degree-granting two-year or four-year institution.
• Can verify your academic status through your institution-issued email address.
• Are not claiming eligibility through a MOOC or professional training from a for-profit organization.
• Have not already received the one-subscription-per-customer offer. ^2^

If any requirement is unclear, ask your university’s IT or student-services department whether the institution and your specific student email domain are eligible for Microsoft academic offers.

2. Request an academic-verification review

1. Sign in to the Azure portal.
2. Open Help + support.
3. Select Create a support request.
4. Choose Subscription management and the closest available category for Azure for Students verification/account signup.
5. Include:
   • The exact error: “Unable to confirm your University ID.”
   • Your university’s name and country/region.
   • Your institution email domain—mask the username when posting publicly.
   • The date and approximate time of the failed verification.
   • Confirmation that you meet the eligibility requirements.
   • Whether other students at your institution can activate Azure for Students.
6. Keep a current student ID or enrollment letter available in case support requests evidence. Do not post those documents publicly.

Azure provides subscription-management support, and support requests can be created and managed through the portal. ^3^

If you cannot create a portal ticket

Use the dedicated Azure for Students support form:

https://aka.ms/azureforstudentssupport

This route is intended for student-offer issues where no active Azure subscription is available for opening a normal portal request. ^4^

Do not create a paid subscription solely to troubleshoot this until the student-support route has reviewed the verification failure.

References

1. Unable to confirm your University ID - Microsoft Q&A
2. What is Azure for Students?
3. Create an Azure support request
4. How to Fix the Issue of Student Verification for Azure for Student - Microsoft Q&A