Issue accessing Azure for Students benefit with institutional email

Hi Brian Ethan & thx for join me at Q&A platform,

interesting part here is that you've already received the "Welcome to Azure for Students" email confirming the $100 credit. That's different from failing the initial academic verification. It suggests the registration progressed far enough to generate a welcome notification, but it doesn't necessarily confirm that the Azure subscription was successfully provisioned and linked to the account you're using.

I'd first check for an account or tenant mismatch. University email addresses can sometimes be associated with both a personal Microsoft account and a work or school account managed through Microsoft Entra ID. Even when the email address looks identical, Azure treats these as separate identities.

Try opening an InPrivate browser session and signing in to https://portal.azure.com using the exact account that received the welcome email. If Microsoft asks whether to use a personal account or a work/school account, pay attention to which one you're selecting.

Once signed in, open Subscriptions and check whether an Azure for Students subscription appears. Also check Settings > Directories + subscriptions to see whether you're viewing the correct directory and whether any subscription filters are hiding it.

Regarding Converse University / Converse College, the institution's name change is worth mentioning to Microsoft, but I wouldn't assume it's causing the problem. Your successful GitHub Student Developer Pack verification doesn't establish that Azure's separate eligibility and subscription provisioning checks have completed successfully.

If the subscription isn't visible under either account context, or the benefit page continues rejecting access, this likely needs a backend entitlement or subscription provisioning investigation. There isn't a reliable portal setting that can repair an incorrectly associated Azure for Students benefit.

I'd contact Azure subscription support and ask them to verify whether the $100 student offer was actually activated, which Microsoft account received the entitlement, and whether subscription creation failed after the welcome email was generated. This is an account/subscription issue, so a paid technical support plan shouldn't be required.

Keep the welcome email and the exact error message as evidence. If support needs account identifiers or screenshots containing personal information, share them privately rather than posting them publicly. When you sign in to Azure, does the portal show "No subscriptions found," or do you get the "You don't have access to this benefit" message before you can even reach the portal?

Those are two different failure points, and knowing which one you're hitting would help narrow down whether this is a tenant/account visibility issue or an incomplete Azure for Students activation.

rgds,

Alex

p.s. if my answer is help - pls mark it as an answer