my other microsoft account is locked.

Question

my other microsoft account is locked.

Meherun Nesa 0

hi! i hope ur doing okey whoever is reading my request. i have been waiting for a reply from microsoft about my account for a month now almost and there has been no update since then. can u please reach out to me?? im really begging atp. my request id is: c9878335-926b-4dc3-8c6f-587eaa27df96

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2 answers

Your answer

Answer 1

Hi, I'm Bernard. I'm happy to help!

Based on your inputs, you have already completed the Microsoft account recovery form. This is the last and most effective option for recovering your account when other verification methods are unavailable. To help prove that you are the owner of the account, I recommend that you resubmit the form and provide as accurate and detailed information as possible. The more accurate information you provide, the higher the chances of your request being successfully verified.

However, if the issue persists, you can reach out to Microsoft Accounts and Billing support by following these steps:

Go to this link: https://support.microsoft.com/home/contact

Type your problem in the search bar and press Enter.

Scroll down to the bottom and select the blue "Contact Support" button.

Answer 2

Sign in at account.microsoft.com and complete the displayed verification flow; if the screen instead shows an aka.ms reinstatement link and you already submitted that form, do not submit another request because duplicate requests can delay the review.^1^

What to do now

Try the normal unlock flow
- Open account.microsoft.com in Edge or Safari.
- Sign in with the locked personal account.
- If offered “Let’s prove you’re human”, follow the prompts to verify and unlock it.
- If you cannot sign in, use the Microsoft account sign-in helper available from Microsoft’s locked-account guidance.^1^
If you see only an aka.ms reinstatement link
- Since you already filed the request and have waited nearly a month, do not file it again.
- Check the contact email address supplied on the form, including Junk/Spam, for a response.
- Microsoft states that an Online Safety agent reviews the reinstatement form and replies by email. Only that process can authorize account reinstatement; ordinary support agents cannot directly unlock or change the account.^1^
Ask Microsoft Support to route the delayed case
- Go to Microsoft’s support page.^2^
- Select the Personal account tab.
- Enter account locked — reinstatement request pending for one month, then select Get Help.
- If offered, select Contact Support and choose chat.
- Sign in with a different personal Microsoft account if the locked account cannot sign in.
- Provide the request ID privately to the support agent and ask whether they can route you to the appropriate account-safety channel or provide status guidance.

General support may help route the issue, but it cannot guarantee access to the Online Safety case, expedite it, or unlock the account. Microsoft Q&A is a public forum and cannot access account records.

Because the request ID was posted publicly, edit the question and remove it. Do not post the account email, password, recovery codes, phone number, or request ID in comments.

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